E01-B02 Junior Computer User Support Specialist
Stennis Space Center, Hancock County, Mississippi
EXPANSIA – EXPANSIA /
Full Time /
On-site
Start Date: Immediate
At EXPANSIA we are focused on partnering with America’s top companies to acquire new talent with speed, accuracy, and a differentiated pricing model. We pride ourselves in acquiring top talent to ensure our clients' competitive advantage.
EXPANSIA is a service-disabled, veteran-owned small business (SDVOSB) delivering exceptional strategy and technology integration services to the U.S. Federal Government. We support several Department of Defense (DoD) and Federal Agencies across the CONUS.
OVERVIEW
Full-time/Permanent Employee
Location: Stennis Space Center, MS
As a Customer Technical Specialist IV, you will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically and may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. You will apply fundamental concepts, processes, practices, and procedures on technical assignments. They will perform work that requires practical experience and training. Work is performed under supervision. An Associate in Operations will be responsible for performing contractual requirements with excellence, ensuring efficiency, scalability, and alignment with our strategic goals.
The proposed salary range for this position is$90,000-$117,000. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our unique mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings.
RESPONSIBILITIES
- Providing timely and accurate response to HPC user questions and problem tickets; including a documented follow-up process to ensure problems are resolved.
- Receiving and managing all communications and computer system trouble reports.
- Performing appropriate in-processing and out-processing of all HPC users, including processing requests for information services, granting necessary computer access, revoking computer access and recovering authentication tokens/devices used for computer access.
- Performing account administration and HPC user assistance.
- Facilitating and monitoring customer account creation, ensuring that new HPC users have timely system access and that users understand the HPCMP procedures for account and project creation.
- Managing HPC user requests and capturing resolutions to customer issues. Providing HPC user assistance, and support for Commercial off-the-shelf (COTS), Government off-the-shelf (GOTS), and open-source applications within the domain expertise of the Help Desk (other higher-level assistance is obtained from sources outside the Help Desk).
- Support for classified environments and systems are handled locally.
- The contractor shall determine how to properly manage any communications and information flow between the enterprise Help Desk and the local support.
- Support for deployed HPC systems, cloud services, or customer-funded systems shall be determined as the requirements are developed through Special Projects
- Support operational strategies aligned within your program and initiatives that optimize processes, enhance productivity, and ensure quality across all program functions.
- Ensure 100% of planned hours are worked and recorded.
- Identify and forward to your leadership any opportunities that could lead to growth within your work area
- Participate in growth efforts as requested
- Ensure all contractual deliverables are met/exceeded to the customer's satisfaction.
- Completes personal PDP and attend Staff Meeting and Storytime (with camera on)
- Execute all contract requirements as assigned in accordance with the contract specific LCAT and requirements
- Performs other related duties as assigned.
KEY QUALIFICATIONS
- Clearance: Secret Clearance
- Education and Years of Experience: Bachelor's (or equivalent) with 0 + years of experience or a High School Diploma with 4 + years of relevant experience.
- Travel: As assigned
- DoD 8570 Certification CompTIA Security +
- Demonstrated integrity and accountability
- Focused on the mission of support our nation’s warfighters
- Passion for transformative results
- Courageous decision maker
- Transparent work and communication style
- Desire to learn and grow
EXPANSIA is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities
