Talkiatry - Director, Operational Excellence & Enablement

Director, Operational Excellence & Enablement

New York, NY

Corporate & Technology – Operations /

Full-time /

Hybrid

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Current company

Director, Ops Excellence and Enablement

Will you require sponsorship now or in the future to work in the U.S.?✱
- YES
- NO
Have you had direct ownership (not just usage) of platforms like ServiceNow, Zendesk, Salesforce Service Cloud, or Genesys?✱
- Yes – owned and administered one of these platforms
- Yes – collaborated closely but did not own/administer
- No – only used as an end user
What is the largest support organization you've directly supported or built tooling for?✱
- Under 50 agents
- 50–199 agents
- 200–499 agents
- 500+ agents
- I have not worked with support orgs
Have you been responsible for designing or implementing workflow automations or QA systems for support teams?✱
- Yes – led end-to-end design and rollout
- Yes – contributed to design/feedback
- No
Have you worked on AI agent enablement, agent assist tools, or automation in a customer operations context?✱
- Yes – directly owned the implementation or strategy
- Yes – collaborated on use cases or rollout
- No
What is your level of experience with SQL?✱
- I can write complex queries independently (joins, aggregations, filters)
- I can write basic queries and edit existing ones
- I’ve only used dashboards built by others
- I have no SQL experience

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status

Director, Operational Excellence & Enablement

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Links

Director, Ops Excellence and Enablement

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)