Senior Client Strategist
Scottsdale AZ - Remote
Strategy – Senior Client Strategist /
Full-time /
Remote
- Scottsdale, AZ Hybrid or Remote OK
- Full-Time
- Insights & Planning
The Company
We’re Tallwave, a digital agency. We’re a curious, competitive group of data-driven marketers, designers, and creative problem solvers who move fast to help our clients achieve their most ambitious goals. We find parity boring, and we’re constantly challenging ourselves to deliver innovative solutions with speed, precision, and impeccable craftsmanship. We dream big, we drive results, and we’ll make a lasting impact on our clients’ businesses.
Our ambitions are too big to leave room for individual egos, and the true measure of our success is what we can accomplish together. Our culture balances individual aspirations and accountability with each other. We value selflessness, humility, and tremendous work ethic. This drives an inspiration and dedication that can be felt across the organization.
The Person
Tallwave is seeking individuals who are a cut above. Their exceptional skill, diverse perspectives, obsession for winning together, and relentless pursuit of continuous self-improvement, both professionally and personally, give them an innate ability to lead, innovate, and inspire. They have well-honed philosophies and points of view in their areas of expertise, they think unconventionally, and their endless curiosity pushes them to constantly explore, learn, improve, and try new things.
Are you someone who embraces an unconventional way of thinking? Do you persevere even when the going gets tough? Are you passionate about teamwork, using a “we” not me mindset? Do you sweat the details and solve problems with thoughtfulness and precision? We are a scrappy, fluid organization and although we’ve been around for over a decade, we operate much like a startup. We are nimble, quick thinkers and are dedicated to finding talent that wants to help us grow the business to new heights. If this sounds like you, then we want to hear from you!
The Job
Our Strategy team is at the center of how we define, create, and deliver value for our clients. They’re present throughout the entire client lifecycle, uncovering needs and crafting solutions alongside our sales team, defining the desired future state, rallying delivery team members to create value through client engagements, and illuminating growth opportunities in partnership with account leads to grow client footprints and lifetime value.
Tallwave is looking for a Senior Client Strategist to add to our value delivery team. This individual is a pragmatic strategist, who isn't afraid of pushing for big ideas but also understands how to guide execution to achieve outcomes and get things done. We're looking for someone who can guide clients and internal teams to improve strategic outputs, question assumptions, and reshape opportunities to create meaningful customer experiences and create impact for our clients.
The successful Senior Client Strategist candidate will:
- Be a solutionist. You’ll partner with client services team members and subject matter experts across the delivery team to define the best combination of approach and tactics to achieve client business outcomes. You’ll help delivery and sales teams to balance risk, timeline, budget, and outcomes when creating solutions to client challenges.
- Create clarity. Client strategists are comfortable with ambiguity and willing to explore and discover, deriving insights and definition that creates clarity for clients and the team. In the face of the unknown, they show up as sensemakers, asking thoughtful questions, forming and testing hypotheses, and inspiring confidence from both the client and internal team that we'll find the right path.
- Drive client strategy. You’ll lead the charge in defining delivery strategy for clients. This includes pinning the strategic direction and target destination for an engagement, illuminating and clarifying what it takes to get there, molding the delivery approach, and problem solving through ongoing challenges. You’ll create space for and encourage delivery teams to think creatively and push for unique insights or approaches that deliver exceptional client results.
- Actively participate in delivery. Successful client strategists aren’t simply thinkers—they are also doers, facilitating meetings, working sessions, workshops, interviews and other collaborative engagement that informs our strategy. You’ll also spearhead the development of the artifacts that help us tell our story, including slide decks, scorecards, flowcharts, process maps, etc.
- Act as an integrator. You'll rally teams to collaborate across departments and silos. You'll act as the glue between the teams you work with, helping to clarify critical roles that must be played to execute our strategy effectively; identify dependencies and removing roadblocks; translating tactics, stories and strategies between different stakeholders; and creating the right environment for your teammates to succeed.
- Frame and shape the story. You’ll help the team craft clear, impactful deliverables and communicate the right level of detail to the right audience. You’ll translate data into meaningful insights and specific strategic opportunities and own and deliver our performance narrative with support from the broader team to promote the specific performance we're delivering, the insights we uncover, and the wins and opportunities along the way.
- Help pitch and win new business. You’ll collaborate with the sales team to understand client needs and goals at a deep level, identify solutions for potential clients, and participate in pitch presentations, educating on Tallwave’s capabilities and approach.
The Requirements and Qualifications:
- This is the most important one -- while Client Strategist skills are somewhat transferable across industries, this new hire will need to have worked as an FTE (not contractor) in an agency setting, ideally a growth company, and MUST have experience with our specific service offerings (Design, Development, Content, Search, Analytics, Research and Planning etc.).
- 5+ years of experience in business consulting, management, or strategy specifically.
- Experience in driving customer experience-oriented initiatives (digital marketing, campaign creation and execution, digital transformation, improving the customer journey, etc.).
- Experience taking a “big idea” and creating a strategy and operational plan to carry it through execution.
- Ability to inspire, influence, and activate cross-functional teams and initiatives.
- Proven ability to analyze trends, market research and competitive analysis to formulate strategic plans.
- A confident and charismatic presentation style with experience facilitating strategic planning sessions.
- A knack for storytelling with the ability to quickly absorb, synthesize, playback, validate, and expand on inputs from others.
- Demonstrable experience operating in cross-functional project teams.
- A desire to partner, collaborate with, and coach their teammates.
- An appreciation for a fast paced, highly collaborative environment.
- A strong portfolio showcasing strategic thinking and execution in line with the responsibilities, skills, and capabilities described in this job description.
The culture and perks of being a Tallwaver:
• We embrace a maverick attitude. We’re willing to challenge convention and think beyond the ask.
• We are committed to relentless pursuit. We’re curious with a focus on personal growth.
• We value selfless teamwork, demonstrating strong leadership qualities with a knack for collaboration.
• We are thoughtfully rigorous, have a strong work ethic and have strong attention to detail.
• An environment that fosters empathy and compassion for each other and our clients.
• A diverse (and competitive, and hilarious, and sometimes a little crazy) group of coworkers. You know, the kind you actually want to grab a drink with after work.
• Career growth and opportunity. We grow leaders here.
• We recognize the contributions of individuals and teams throughout Tallwave, and we stop to celebrate through Happy hours, on-the-fly high fives, core-values-based awards during our All-Hands Meetings, and Tallwave anniversary awards, to name a few.
• “Lunch & Discuss” sessions, and formal training sessions focused on continuous learning and growth as a team.
• We offer comprehensive Medical, Dental, Vision, Life, and 401(k) plans.
• We offer perks like Tallwave Work Anniversary rewards, peer-to-peer recognition rewards, and a Tallwave Swag Store!
• We provide employer-paid short-term disability and long-term disability plans and life insurance.
• We’re more concerned about how we work than where we work. We offer remote work and office hours flexibility as needed.
• We trust our team -- we have a generous PTO policy. Seriously, did you read about it yet? It’s kind of amazing!
• We are surrounded by badass talent and clients -- our work has been featured in TechCrunch, Forbes, Wired, Product Hunt, and more.
• We’ve been featured on the INC Best Workplaces List, the Phoenix Business Journal Best Places to Work List, and the AZCentral Top Places to Work List.
Why you'll love working with us
Free to be you, each and every day! We celebrate diversity and empower you to bring your authentic self to work, always. We know that diversity, equity, and inclusion is not about checking a box. It's more than words, it is a pledge and a promise that Tallwave is passionate about pursuing. We recognize having an all-encompassing culture will help us learn and grow collectively, and continue to foster our mission of making everyone we work with wildly successful.
Working conditions
Employees operate in a professional office environment and routinely use standard office equipment like computers, telephones, and teleconferencing equipment. Tallwave is committed to creating a work environment where the needs of our customers, employees, and the company are balanced. Therefore, we try to be flexible to work styles and location. Even post-pandemic, we will continue to provide Work From Home (WFH) or remote work flexibility. Our awesome offices are available for Tallwavers to use as an alternative workspace to connect with their team and customers. Part of the vision for our Use of Office is for Tallwavers in markets with a physical TW office to work from there at least 3 days a week in order to create stronger connections in person with each other, and participate in the activities that create the fun social fabric that makes us part of who we are. This allows employees to be accessible to coworkers/customers and creates a sense of connectedness, consistency and collaboration.
Position Applicants, please note the following:
At this time, this position is only open to applicants who are legally authorized to work in the United States wiithout sponsorship, and U.S. citizens who are living in the United States. We are also unable to provide visa sponsorship of any kind, so please do not apply if:
• You are not legally authorized to work in the United States without sponsorship, or
• You are not living in the 48 contiguous states of the U.S., Alaska, or Hawai'i, or
• You will require any kind of visa sponsorship.
Tallwave is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
