Engineer, Solutions and Services

Santa Monica, CA - Remote
Customer Success – Customer Success /
Full Time /
Remote
Tapcart is the ultimate mobile commerce platform fueling the fastest growing brands. We power mobile apps for over 50 million consumers worldwide, processing over $6 billion in mobile commerce revenue.

Almost all ecommerce traffic comes from a mobile device; we turn these users into high retention growth for some of the largest brands, including BÉIS, Princess Polly, gorjana, LSKD, BYLT Basics, and many more. Tapcart is trusted by thousands of brands to power their mobile experience by building mobile apps in hours (not months).

As a Tapcart Solutions and Services Engineer, you will collaborate with our client success and engineering teams to develop Custom Blocks efficiently and accurately. You will play a crucial role in building Custom Blocks and React web apps for existing and prospective clients, ensuring a seamless user journey and enhancing the overall mobile app experience.

Providing Technical Support:

    • Assist clients in building and customizing their mobile apps using the Tapcart platform.
    • Troubleshoot issues related to Custom Blocks and provide prompt, effective technical support.
    • Utilize problem-solving skills and platform knowledge to resolve client issues quickly, ensuring a smooth development process.

Understanding Client Needs for Custom Blocks:

    • Work closely with clients to understand their unique requirements and specifications, including design.
    • Provide expert guidance on building and customizing Custom Blocks within the Tapcart platform.
    • Communicate with clients to align their app vision with Tapcart's capabilities.

Building and Customizing Custom Blocks:

    • Develop and customize Custom Blocks and react.js apps to meet client-specific requirements.
    • Enhance app features and user experience through customized functionality.
    • Develop and train internal and external partner engineers on best practices to deliver clean code for merchants.

Collaborating with Engineering Team:

    • Collaborate with Tapcart's engineering team to ensure seamless development and delivery of Custom Blocks.
    • Identify and report bugs or issues related to Custom Blocks.
    • Contribute to effective solutions and work alongside the engineering team to implement fixes and improvements to the Developer Tools platform.

Staying Updated on Mobile App Development and Custom Blocks:

    • Stay up-to-date with the latest trends and technologies in mobile app development and Custom Blocks and react.js apps.
    • Continuously expand knowledge through research, conferences, and engagement with the developer community.
    • Provide the best possible support and guidance to Tapcart's clients, ensuring their apps remain cutting-edge and competitive.

Aligning with Merchants and Partners:

    • Engage with merchants and partners who use Tapcart's Developer Tools.
    • Build strong relationships and open communication with stakeholders.
    • Foster a collaborative environment and drive continuous improvement of Tapcart's platform and services.

Qualifications

    • Strong knowledge of front-end web development within the e-commerce space with 3-5 years of experience.
    • Must have: extensive experience with React.js, React Hooks, Next.js, TypeScript, HTML, JavaScript, CSS, REST APIs
    • Nice to have: proficiency in, GraphQL, Shopify Storefront/Admin API frameworks.
    • Excellent problem-solving skills and ability to provide effective technical support.
    • Strong communication and client management skills.
    • Ability to collaborate effectively with engineering teams and other stakeholders.
    • Keen interest in staying updated with the latest industry trends and technologies.
$130,000 - $150,000 a year
This position is not eligible for visa transfer or sponsorship.
This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, MI, NV, NJ, NY, NC, OH, OR, TN, TX, UT, VA, WA


Tapcart Perks & Benefits
·      401(K) and stock options for all full-time employees
·      Affordable, high quality medical insurance coverage
·      Dental and vision insurance coverage paid 100% for employees
·      Life and disability insurance coverage
·      Flexible PTO and Sick Time
·      11 paid company holidays
·      One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend

Who is Tapcart!?
We are a growing startup based in Santa Monica, CA 🏖. Our team and culture are very important to us – we aim to make coming to work fun, challenging and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate, talented people can grow their skills and careers. 

Read about our Series B fundraise for $50M in June 2021.
We raised our Series A for $10M in May 2020.
Check out what our customers are saying
Learn more about who we are and what we offer on our Careers page.