Senior Manager, Program (Coach Development) (Milwaukee, WI)

Milwaukee, WI

Program /

Full-Time /

Hybrid

Senior Manager, Program (Coach Development) for a 75+ employee (and growing) remote education non-profit providing professional learning to K-12 educators nationally

Type of Vacancy: Salaried, full-time

Start date: April-May 2024

Location: Milwaukee, WI, with occasional remote work

Report to: Director, Program

Supervises: Supervises and manages development and support for Coach Contractors.

Compensation: The full salary range for this position is $90,500 - $136,889 annually. There are two types of experience being considered for this role: Experience that is directly relevant to the role and Total Working Experience, in all fields. This includes: internships and consulting work. In collaboration with the hiring manager, the People and Culture team calculates experience based on the candidate’s most current resume. When calculating the offer, consideration is given to candidates that possess additional qualifications (i.e., desired qualifications). Teaching Lab will generally cap salaries for new employees at 105% of the midpoint to allow for continued growth in the role over time.

Teaching Lab is an equal-opportunity employer committed to reflecting the diversity of the students we serve. We pursue equity as both a means and an end and enthusiastically welcome candidates of all backgrounds to apply for this role.

WHO WE ARE

Teaching Lab is a nonprofit organization with a mission to fundamentally shift the paradigm of teacher professional learning to achieve educational equity. We envision a world where teachers and students thrive together in communities that enable life-long learning and meaningful lives. In partnership with teachers, we transform professional learning from the ground up to dramatically improve student outcomes. We also work with school, district, and state leaders to create the instructional systems necessary to support these changes. To learn more about Teaching Lab, explore our website at www.teachinglab.org.

SUMMARY OF POSITION

The Senior Manager, Program - Coach Development manages the systems of support and development for coaches in a Teaching Lab partnership. The Senior Manager helps create the systems and processes for coach support, engages in regular observation and feedback cycles with coaches, and leads the implementation of the scope and sequence of coach development to ensure Teaching Lab provides high-quality, effective coaches to the schools they serve.

ESSENTIAL DUTIES

Build instructional coaching skills and content expertise of coaches to ensure high-quality, impactful support of teachers, through:
Contributing to management of coaches in collaboration with Program Managers on Project Team to successfully meet the goals of the project through observation and feedback cycles and 1:1 coaching and support
Acting as a coaching and content area expert aligned with organizational needs, i.e., has deep expertise in coaching teachers for continuous improvement and/or content expertise that they bring to bear on the project, as well as support team members to build their coaching and content expertise
Modeling the people manager-specific competency, and implementing actions that support a positive work culture and increase productivity (e.g., provides feedback, coaching, counseling, training, development, etc.).
Demonstrating strong organizational skills, time management, and workflow management while attending to the diverse needs of partners and keeping a radically responsive orientation

Design scope and sequence of high-quality, research-based, ongoing development for coaches that includes professional learning content and resources
In collaboration with the Sr Director, Coaching Program, create materials and content for coach professional learning and development
Utilize data from observations and Program Manager feedback to inform focus of support in order to address areas of growth and maximize impact
Apply best practices for virtual and in-person adult learning in the design of professional learning content

Engage in cross-functional collaboration
Collaborate with others on the Program team to continuously refine and develop high-quality professional learning content and implement professional learning
Work with Teaching Lab team members to identify and engage new and existing school system partners on scopes of work that drive towards impact and outcomes for teachers and students
Collaborate with the research and learning function to adapt and improve Teaching Lab’s high-quality Support Teaching Lab’s data collection and impact evaluation processes

Engage in continuous learning
Stay abreast of key research and guidance in the field, attend learning experiences to build skills and competencies in project management, client management, coaching, and adult facilitation
Engage in personal and organized learning opportunities as a team member at an organization which champions racial equity and centers anti-racism
Create and deliver training to other team members on core skills or competencies within the Senior Manager, Program role which is also transferable and critical for other roles

Perform other duties as assigned by the Director, Program, Senior Director, Program, Managing Director, Program, and/or Executive Team.

KEY SUCCESS INDICATORS (KSI)

The Senior Manager, Program (Coach Development) is accountable for achieving goals set in collaboration with their manager, aligned with FY24 goals, and especially, programmatic-specific Key Success Indicators (KSI) like:

Scale Front-line Delivery (facilitator/coach) Quality: Facilitators and coaches of professional learning create strong professional communities; facilitation and coaching is consistently excellent.
>80% of participants say about facilitators/coaches:
They seemed fully prepared for the session.
They effectively built a safe learning community.
They made adjustments based on participants’ needs.
They demonstrated deep knowledge of the content they facilitated/coached.
They facilitated and/or coached clearly.
10% improvement between beginning and end of year on facilitation competency ratings, with particular attention paid to the priority competencies, to be identified throughout the year”

Be Responsive to Educators: Teaching Lab professional learning responds to local needs, builds on assets, and supports educators to embrace an evidence-based and high-impact approach.
Teacher NPS >50
Other educator NPS >50
Client (buyer) NPS >50
Each multi-year partnership demonstrates the following: At least 10 point growth over prior year FY23 NPS for teachers, other educators, and clients
Renewal rate >90%
95% of contracted services or equivalent dollar amount are delivered
80% of clients surveyed say, “Teaching Lab helped us advance our goals.”

People Managers: I will inspire, enable, empower, coach and support team members to develop competencies and achieve goals.

Staffing

80% of open positions (employee and contractor) on my team are filled within 10 weeks from the time of posting

Employee Onboarding & Orientation

New employees on my team transition seamlessly to their team: 100% of employees receive and meet with their assigned buddy within two (2) weeks of completing onboarding with the People & Culture team
100% of new employees on my team complete onboarding and orientation training assignments within the first 90 days of employment

Employee Learning & Development

100% of my team will engage in professional development throughout the year via use of the annual Total Well-being funds, Boon Health coaching and/or LinkedIn Learning courses
Performance Development System (PDS)
100% of employees on my team are engaged in all relevant phases of the performance development system (PDS)
80% of my direct reports who engage in the PDS report, at each phase, agree that the Home Manager provided coaching or timely feedback regarding their performance.
80% of my direct reports agree that they are receiving valuable, values- and competency-aligned leadership coaching from their Home Managers

People Management

100% positive employee retention on my team, with intentional performance management to counsel out employees who are not performing and contributing to the overall mission

Leadership Competencies

Demonstrates growth in competencies on a scale
80% of direct reports agree that they are receiving meaningful feedback and coaching about their leadership competency development

Project Lead: I will effectively lead my project teams to positive outcomes. Operate efficiently and equitably: Develop and refine internal operational structures and systems to allow all team members and contractors to do their best work every day
90% of employees on the projects that I lead agree that they “have the data or information I need to do my work right”
90% of employees on the projects that I lead agree that the work processes and procedures are clear and sufficient
80% of open positions (employee and contractor) on my projects are filled within 10 weeks from the time of posting
Team members receive meaningful feedback for growth throughout the year: Project report cards and the PDS focus on direct feedback and growth.
80% of employees on the projects that I lead say they received meaningful feedback from Project Scorecards

As applicable, within the role, model the radical commitments for our values.

ESSENTIAL QUALIFICATIONS

Bachelor's degree
Five or more years combined experience working in PK-12 education, with minimum of two years experience teaching PK-12 students from traditionally underserved backgrounds with demonstrated evidence of impact
Five or more years of experience in educator development or coaching
Five or more years of experience of teacher professional learning facilitation
Five or more years combined experience directing projects and leading teams
Experience creating the strategy for a team or business function
Track record of effective people management aligned to equity values
Experience setting goals, creating the systems and processes for meeting the goals for educational programming

DESIRED QUALIFICATIONS

Advanced degree
Experience designing or implementation a professional certification program
Experience providing professional learning, coaching support, and services in and for consultative organizations

WORKING CONDITIONS AND REQUIREMENTS

Ability to work a flexible schedule to support operational needs
Ability to perform the essential project, duties and responsibilities with or without accommodation
All team members are expected to support program/project needs which could mean that you play multiple roles at Teaching Lab (i.e., project lead, support, subject matter expert, etc.).
Travel could be required for the role. Travel is determined based on business needs and can vary depending on partnership/contract requirements.

TEACHING LAB’S VALUES AND COMPETENCIES

Teaching Lab seeks to fundamentally shift the paradigm of teacher professional learning by reaching more educators every year with the highest impact programming.

Teaching Lab’s ultimate goals are:

Educators learn more than they would without us
Students learn more than they would without us, in a way that cannot be predicted by race, gender, or family income
Educators we serve say they love our approach, and they want to keep doing it to advance educational equity

All employees are expected to embrace Teaching Lab Values, which are necessary to develop Teaching Lab Competencies, which help us to achieve our Ultimate Goals.

Collaboration & Responsive Service
Resilient Solution-Finding
Research & Learning With Humility
Accountable Excellence
Equity & Justice

REVIEW DATE

This position was made live on April 26, 2024 and will remain open until filled. All applications received between April 26, 2024 and May 3, 2024 will be reviewed by the hiring team. Any applications received after May 3, 2024 will be reviewed as needed.

$90,500 - $136,889 a year

The full salary range for this position is $90,500 - $136,889 annually. There are two types of experience being considered for this role: Experience that is directly relevant to the role and Total Working Experience, in all fields. This includes: internships and consulting work. In collaboration with the hiring manager, the People and Culture team calculates experience based on the candidate’s most current resume. When calculating the offer, consideration is given to candidates that possess additional qualifications (i.e., desired qualifications). Teaching Lab will generally cap salaries for new employees at 105% of the midpoint to allow for continued growth in the role over time.

Application Terms & Conditions:

I understand that any falsification or omission of information from this Employment Application can disqualify me from employment (includes rescinding an offer of employment or if hired, employment termination).

I understand that this Employment Application is not an offer of employment. If employed, employment is at will, and either party can terminate the employment relationship at any time.

I understand that if I am offered a conditional offer of employment, it would be contingent upon successful pre-work checks, which include references and verifications/checks for a social security number, education, employment, criminal records search (national and county), global watch list, and sex offender status. Depending on a specific partnership/contract requirement, the criminal background check process could include fingerprinting. At Teaching Lab’s discretion and with an individual’s signed consent, other checks could be completed based on the nature of the position. Moreover, I understand that Teaching Lab participates in a background monitoring service that provides updates for criminal records and sex offender status.

I understand that if I am offered and accept an offer of employment, I will be required to complete an Employment Eligibility Verification Form (I-9), and provide supporting documents within three days of my hire date. Non-compliance will result in termination of employment. Teaching Lab participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Teaching Lab is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Teaching Lab can only use E-Verify once you have accepted a job offer and completed the Form I-9. EVerify and Right to Work posters.

I understand that if I am offered and accept an offer of employment, if I have a need for an accommodation related to a disabling (medical) condition that the request must be communicated to People & Culture for review and approval. All requests will be considered as part of the Americans with Disabilities Interactive Process.

I understand that if I am offered and accept an offer of employment, Teaching Lab has an expectation to be the primary employer for all employees. Specifically, having another full-time employer in addition to full-time employment at Teaching Lab is not permitted, and no other employment or outside contracting relationship of any kind is permitted unless otherwise disclosed on the Outside Work Disclosure form and approved by the Chief Executive Officer (CEO). Employees who are found in violation of this expectation will be subject to disciplinary action up to and including separation from employment.

I understand that if I am offered and accept an offer of employment, I must undergo a 90 day introductory period. During this time, appropriateness for the role and performance are evaluated. At the end of the 90 day introductory period, Teaching Lab and/or the employee can end the employment relationship at will.

Teaching Lab has a payroll direct deposit program. I understand that if I am employed, I am not required to enroll in Teaching Lab’s payroll direct deposit program, and I would be paid via a paper check.

I understand that if I am employed, all work materials/resources that are provided by Teaching Lab are considered property of Teaching Lab, and are solely for the use of work for Teaching Lab.

I understand that if I am employed, I will be required to sign acknowledgment of receipt and abide by all policies and procedures, requirements, and expectations as outlined in the Employee Handbook.

In relation to the position that I am applying for, I voluntarily give Teaching Lab consent to make a thorough investigation of my background, and release from liability all parties in connection with the supply and use of such information.

The submission of my application serves as acknowledgment and agreement to the above terms and conditions.

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