Senior Director, People and Culture Services
Remote
People & Culture /
Full-Time /
Remote
Senior Director, People and Culture Services for a 100+ employee (and growing) remote education non-profit providing professional learning to K-12 educators nationally
Type of Vacancy: Salaried, full-time
Start date: June 2024
Location: Remote/home office anywhere in the continental United States
Report to: Chief People & Culture Officer
Supervises: People and Culture Shared Services Team (i.e., Senior Manager, People Operations, and Manager, Employee Experience)
Compensation: The full salary range for this position is $125,000 - $189,074 annually. There are two types of experience being considered for this role: Experience that is directly relevant to the role and Total Working Experience, in all fields. This includes: internships and consulting work. In collaboration with the hiring manager, the People and Culture team calculates experience based on the candidate’s most current resume. When calculating the offer, consideration is given to candidates that possess additional qualifications (i.e., desired qualifications). Teaching Lab will generally cap salaries for new employees at 105% of the midpoint to allow for continued growth in the role over time.
Teaching Lab is an equal-opportunity employer committed to reflecting the diversity of the students we serve. We pursue equity as both a means and an end and enthusiastically welcome candidates of all backgrounds to apply for this role.
WHO WE ARE
Teaching Lab is a nonprofit organization with a mission to fundamentally shift the paradigm of teacher professional learning to achieve educational equity. We envision a world where teachers and students thrive together in communities that enable life-long learning and meaningful lives. In partnership with teachers, we transform professional learning from the ground up to dramatically improve student outcomes. We also work with school, district, and state leaders to create the instructional systems necessary to support these changes. To learn more about Teaching Lab, explore our website at www.teachinglab.org.
SUMMARY OF POSITION
As a senior leader on the People & Culture team, the Senior Director, People and Culture Services develops, and leads the execution of the People and Culture strategy for Shared Services in support of Teaching Lab’s broader People and Culture Mission and Vision. The role manages processes, projects, or initiatives at an operational and strategic level. Specifically, the Senior Director, People and Culture Services is responsible for managing the day-to-day operations of People and Culture Shared Services, and leading the Shared Services team to achieve annual and long-range strategic goals. Additionally, this role directly supports, leads or provides oversight for culture and racial justice initiatives, and employee engagement programs.
DUTIES AND RESPONSIBILITIES
- Primary responsibilities for the Senior Director, People and Culture Services include:
- Support the Chief People & Culture Officer with executing the vision and direction for Teaching Lab’s People and Culture Division
- Demonstrate operational and strategic leadership to ensure alignment of People and Culture Shared Services practices
- Develop and delivers integrated People and Culture Shared Services solutions using people-centric approaches
- Serve as a thought partner to support operational and strategic excellence across the People and Culture division
- Serve in the rotation for the weekly People and Culture office hour
- In consultation with the Chief People & Culture Officer, use good judgment, that is aligned with Teaching Lab’s policies and practices, and employment law to provide support to Home Managers for employee related conduct and/or performance concerns
- In consultation with the Chief People & Culture Officer, use good judgment, that is aligned with Teaching Lab’s policies and practices, and employment law to provide support to employees for work conditions and safety concerns, and accommodations
- Review day-to-day People and Culture Shared Services processes, and makes recommendations for improvements as well as service changes/enhancements
- Ensure management and oversight of the Standard Operating Procedures (SOP) for the People and Culture division
- Ensure high quality service delivery for the below People and Culture Shared Services areas: People Administration & Operations (includes workplace compliance, HR systems, data entry, auditing, and reporting); People and Culture Feedback & Communication Avenues; People and Culture Shared Services Programs; Employee Engagement; Onboarding & Orientation; Total Rewards; Leave; Workers’ Compensation; Offboarding
- Support the Chief People & Culture Officer with culture and/or racial justice strategy initiatives
- Participate in the Racial Equity Coalition by leading the Workplace Equity Practices Workgroup
- Serve as the Project Sponsor for all People and Culture Shared Services projects that are led by their direct reports while proactively keeping the Chief People & Culture Officer abreast of project status, etc.
- Manage the People and Culture Shared Services team; this includes coaching, managing workloads and capacity, conducting annual evaluations, etc.
- Partner across the organization to obtain service feedback for People and Culture Shared Services and provide recommendations for new actions/initiatives to address any identified concerns
- Stay abreast of Talent Acquisition, and Learning and Development initiatives, and partner to align their initiatives with People and Culture Shared Services initiatives
STRATEGIC OBJECTIVES AND KEY SUCCESS INDICATORS (KSIs)
- The Senior Director, People and Culture Services is accountable for achieving goals set in collaboration with their manager, aligned with annual goals, and especially, Key Success Indicators (KSI). Below are examples of measured outcomes for Key Success Indicators (KSI). Additional information will be shared with candidates during the recruitment and selection process.
- Compliance & Work Practices (e.g., Adherence to employment law)
- Operate efficiently and equitably (e.g., Develop and refine internal operational structures and systems)
- Employee Experience
- New employees transition seamlessly to their team
- Employees express satisfaction with our benefit offerings
- Retention for new employees during the first 12 months of employment
- Retention for existing employees
- Build a sustainable and antiracist organization where all team members can learn and thrive
- Home Manager (People Managers)
- Inspire, enable, empower, coach and support team members to develop competencies and achieve goals.
ESSENTIAL QUALIFICATIONS
- Bachelor’s degree in Business Administration, Human Resources Management, or a related field
- Ten (10) or more years of successful Director level experience managing and leading Human Resources operations and employee programs throughout the employee lifecycle
- Five (5) or more years of successful Human Resources experience aligning and supporting business operations for a geographically dispersed workforce
- Five (5) or more years of successful experience advising leaders on employee relation matters related to conduct and/or performance
- Professional HR Certifications (i.e., PHR or SHRM-CP)
- Experience managing people and leading teams with three or more direct reports in a remote or hybrid work environment
- Advanced knowledge of and experience applying Federal and State employment laws in the workplace
- Experience collecting and compiling data into reports for distribution to senior leaders
- Experience sharing and presenting information through various communication avenues to employees and senior leaders
- Experience managing HR systems (i.e., HRIS/HRM, etc.)
- Proficient with Google Suite and Microsoft Office Suite
- Skills (Competency Package) - Inclusive Leadership, People Management, Communication, Emotional Intelligence, Critical Thinking & Problem Solving, Relationship Building, Teamwork, Collaboration, Time Management, Project Management, Adaptability, Growth Mindset, Business Acumen, Technology Acumen, Data-Driven, and Outcomes Driven
DESIRED QUALIFICATIONS
- Advanced Degree
- Senior Level Professional HR Certifications (i.e., SPHR or SHRM-SCP)
- SHRM Inclusive Workplace Culture Specialty Credential
- Paylocity Experience
WORKING CONDITIONS AND REQUIREMENTS
- Ability to work a flexible schedule to support operational needs
- Ability to perform the essential project, duties and responsibilities with or without accommodation
- All team members are expected to support program/project needs which could mean that you play multiple roles at Teaching Lab (i.e., project lead, support, subject matter expert, etc.).
- Travel could be required for the role. Travel is determined based on business needs and can vary depending on partnership/contract requirements.
TEACHING LAB’S VALUES AND COMPETENCIES
- Teaching Lab seeks to fundamentally shift the paradigm of teacher professional learning by reaching more educators every year with the highest impact programming.
- Educators learn more than they would without us
- Students learn more than they would without us, in a way that cannot be predicted by race, gender, or family income
- Educators we serve say they love our approach, and they want to keep doing it to advance educational equity
- Collaboration & Responsive Service
- Resilient Solution-Finding
- Research & Learning With Humility
- Accountable Excellence
- Equity & Justice
Teaching Lab’s ultimate goals are:
All employees are expected to embrace Teaching Lab Values, which are necessary to develop Teaching Lab Competencies, which help us to achieve our Ultimate Goals.
REVIEW DATE
- This position was made live on April 11, 2024 and will remain open until filled. All applications received between April 11, 2024 and May 7, 2024 will be reviewed by the hiring team. Any applications received after May 7, 2024 will be reviewed as needed.
$125,000 - $189,074 a year
The full salary range for this position is $125,000 - $189,074 annually. There are two types of experience being considered for this role: Experience that is directly relevant to the role and Total Working Experience, in all fields. This includes: internships and consulting work. In collaboration with the hiring manager, the People and Culture team calculates experience based on the candidate’s most current resume. When calculating the offer, consideration is given to candidates that possess additional qualifications (i.e., desired qualifications). Teaching Lab will generally cap salaries for new employees at 105% of the midpoint to allow for continued growth in the role over time.
Application Terms & Conditions:
I understand that any falsification or omission of information from this Employment Application can disqualify me from employment (includes rescinding an offer of employment or if hired, employment termination).
I understand that this Employment Application is not an offer of employment. If employed, employment is at will, and either party can terminate the employment relationship at any time.
I understand that if I am offered a conditional offer of employment, it would be contingent upon successful pre-work checks, which include references and verifications/checks for a social security number, education, employment, criminal records search (national and county), global watch list, and sex offender status. Depending on a specific partnership/contract requirement, the criminal background check process could include fingerprinting. At Teaching Lab’s discretion and with an individual’s signed consent, other checks could be completed based on the nature of the position. Moreover, I understand that Teaching Lab participates in a background monitoring service that provides updates for criminal records and sex offender status.
I understand that if I am offered and accept an offer of employment, I will be required to complete an Employment Eligibility Verification Form (I-9), and provide supporting documents within three days of my hire date. Non-compliance will result in termination of employment. Teaching Lab participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Teaching Lab is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Teaching Lab can only use E-Verify once you have accepted a job offer and completed the Form I-9. EVerify and Right to Work posters.
I understand that if I am offered and accept an offer of employment, if I have a need for an accommodation related to a disabling (medical) condition that the request must be communicated to People & Culture for review and approval. All requests will be considered as part of the Americans with Disabilities Interactive Process.
I understand that if I am offered and accept an offer of employment, Teaching Lab has an expectation to be the primary employer for all employees. Specifically, having another full-time employer in addition to full-time employment at Teaching Lab is not permitted, and no other employment or outside contracting relationship of any kind is permitted unless otherwise disclosed on the Outside Work Disclosure form and approved by the Chief Executive Officer (CEO). Employees who are found in violation of this expectation will be subject to disciplinary action up to and including separation from employment.
I understand that if I am offered and accept an offer of employment, I must undergo a 90 day introductory period. During this time, appropriateness for the role and performance are evaluated. At the end of the 90 day introductory period, Teaching Lab and/or the employee can end the employment relationship at will.
Teaching Lab has a payroll direct deposit program. I understand that if I am employed, I am not required to enroll in Teaching Lab’s payroll direct deposit program, and I would be paid via a paper check.
I understand that if I am employed, all work materials/resources that are provided by Teaching Lab are considered property of Teaching Lab, and are solely for the use of work for Teaching Lab.
I understand that if I am employed, I will be required to sign acknowledgment of receipt and abide by all policies and procedures, requirements, and expectations as outlined in the Employee Handbook.
In relation to the position that I am applying for, I voluntarily give Teaching Lab consent to make a thorough investigation of my background, and release from liability all parties in connection with the supply and use of such information.
The submission of my application serves as acknowledgment and agreement to the above terms and conditions.
