Senior User Experience Designer- Boston based

Boston, MA
M.Gemi – User Experience and Product Management
Full-time
M.Gemi, headquartered in Boston, MA along with offices in New York and Florence, Italy is redefining the luxury products industry by leveraging the uniqueness of Italian manufacturing combined with a technology and data driven predictive supply chain engine.  By challenging the long standing design and manufacturing process, we are delivering new products to market in record time and selling direct to the consumer through a state of the art digital platform as well as physical showrooms.  As the only brand in the world that delivers new collections of luxury shoes every week, we have a loyal (some say obsessed) and rapidly growing customer base.

Recently named one of Boston’s “50 on Fire” and backed by top tier venture capital firms, M. Gemi is a fast growing direct to consumer start-up with a passion for using technology to reinvent and accelerate eCommerce.  We leverage best-of-breed internal and external technologies, coupled with data science and analytics - of which the result is a disruptive business model that creates an exceptional omni-channel customer experience and a revolutionary data driven supply chain operation. 

Our team of data scientists, engineers, product managers, analysts, supply chain experts, multi-generational Italian shoemakers, and passionate creatives are reinventing online consumer shopping experiences, supply chain, experiential retail and accessible luxury.

At M.Gemi, our designers think about interesting customer centric problems such as :

    • How do we simplify shopping, so our customers can find the perfect pair of M.Gemi shoes with no hassle
    • How do we help customers find the perfect fit online
    • How do we create memorable M.Gemi shopping experiences that make customers come back again and again
    • How do we deliver a seamless and easy to use cross-channel multi-device experience
    • How do we develop meaningful connections with M.Gemi customers
    • How do we learn from our customers in order to fulfill their needs
    • How do we maintain a consistent user experience and brand image across touch points

What You Will Do:

    • Be the voice of the customer, passionately committed to aligning customer needs with business goals
    • Visualize the end-to-end experience, defining the right customer experience across multiple channels
    • Audit competitive experiences to understand and develop best practices for the M.Gemi customer
    • Convey cross-channel customer experiences through user flows, journey maps, storyboards, etc
    • Convey UX design ideas using sketches, wireframes, mockups and digital prototypes
    • Evaluate digital designs by constantly testing them with customers both in prototype form and in the live M.Gemi website
    • Provide support during technical implementation and launch
    • Consistently share usability and customer-centric findings with stakeholders to help drive decision making
    • Be an advocate of mobile first design and progressive enhancement
    • Collaborate, collaborate and collaborate. Great experiences are built by teams, not individuals

Qualifications:

    • 5+ years of experience as a user experience designer with a proven track record of shipping consumer products or features where you’ve managed the design process, collaborated across teams, defined tasks and delivered an exceptional user experience that you’re proud of
    • Led a small team of designers or operated independently as the sole design lead on a product team
    • Has developed high-level and detailed user flows, wireframes, mockups,  and prototypes to effectively communicate interaction and experience design ideas
    • Experience with user testing and UX research methods to uncover usability problems and unmet customer needs
    • Comfortable working with customer experiences across digital and physical touchpoints
    • A proven collaborator - this is a highly cross-functional role, which requires the ability to work with multiple product, engineering, designers and business stakeholders
    • Experience with Sketch, Invision and Zeplin tools plus Agile, SCRUM and Lean UX frameworks
    • You work with a serious sense of urgency
    • Early stage experience a plus