IT Helpdesk - Graduate intern
Chicago, Illinois
People Operations – Interns /
Part time /
On-site
About TeamWorking
TeamWorking is Chicago's Tech-Focused Coworking Space. Established in 2007, our innovative tech-focused community has grown to more than 750 alumni. We currently house 75+ technology companies. Born out of TechNexus Venture Collaborative, this is where the firms that are ready to scale find a home and grow.
TeamWorking by TechNexus is seeking a highly motivated and technically proficient graduate student to join our team as an IT Helpdesk Intern. This part time intern position offers a valuable opportunity to gain hands-on experience in a dynamic, fast-paced environment while supporting our team and operations. The ideal candidate will possess a strong foundation in IT principles and a passion for problem-solving, and will have knowledge or experience in following areas:
1) Network Operations: Supporting switch fabric, firewalls, routers, and wireless access points, noting the network is sophisticated but often supportable remotely.
2) Help Desk: Handling numerous requests from tenants and employees related to network, devices, and various issues, which can be urgent and time-consuming.
3) Audio Network: Including video, this network is also sophisticated, with a preferred support solution involving an audio engineer from the Opera and backup from Pentegra.
4) Software and internal systems: Supporting applications like Zoom, HubSpot, and the website, with potential for remote management, and including higher-level IT considerations like policies and security.
Responsibilities:
- Provide technical support to staff and collaborators, troubleshooting hardware and software issues.
- Assist with user account management, including setup and security administration.
- Support network-related tasks, including basic troubleshooting of A/V equipment in conference/huddle rooms.
- Assist with data backup and recovery procedures.
- Contribute to documentation of IT processes and procedures.
- Support onboarding and offboarding of users.
- Respond to and manage Helpdesk tickets in a timely and professional manner.
- Assist with special IT projects as assigned.
Qualifications:
- Currently enrolled in a graduate program in Information Technology, Computer Science, or a related field.
- Strong understanding of operating systems (Windows, Mac OS, Linux). Familiarity with networking concepts (TCP/IP, DNS, DHCP).Experience with database administration is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with excellent organizational skills.
- Prior experience in an IT support role is a plus.
$20 - $25 an hour
Hourly Rate: $20/hour
Scheduled Hours: Up to 20 hours/week
