IT Analyst II
Boston / Hybrid
Engineering – Engineering /
Full-time /
Hybrid
ABOUT THE ROLE
Teikametrics is transforming the future of eCommerce with our AI-powered Multi-Marketplace Optimization Platform, helping brands maximize sales across Amazon, Walmart, and TikTok. Teikametrics is seeking an IT Analyst to join our growing team. In this role, you will play a crucial part in our IT department, working closely with vendors and partners to build a project pipeline that drives continuous growth for our IT program. You will be collaborating with a counterpart in India, and report to the Director Of Engineering. The ideal candidate will have a strong background in Mobile Device Management (MDM) / Enterprise Mobility Management (EMM), Single Sign-On (SSO) tooling, computer deployment, and work with cross-functional and international teams to develop and implement innovative IT solutions, with a focus on maintaining robust security and ensuring regulatory and internal compliance. This position is a Hybrid Position, based out of our Boston Office.
QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT, with a focus on MDM/EMM and SSO tooling, computer deployment, security, compliance and project management.
- Proven track record of working with vendors and partners to develop and implement successful IT projects.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvement and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional and international teams.
- Familiarity with industry best practices, tools, and technologies, including cloud computing, virtualization, and IT security.
- Experience with project management methodologies, such as Agile, Scrum, or Waterfall.
- Experience working with international teams is a plus.
$80,000 - $100,000 a year
Identity, Access, and Device Management
- Manage and optimize our SSO platform (JumpCloud, Microsoft 365), ensuring secure, seamless access across applications.
- Administer and support MDM/EMM tools (JumpCloud and Jamf) for macOS and Windows devices, including deployment, compliance, and patch management.
- Collaborate on configuration and policy enforcement to align with security and compliance requirements.
Collaboration & Productivity Tools
- Administer Google Workspace and Microsoft 365, including email, calendaring, groups, and licensing.
- Support DNS and email security management to ensure high availability, deliverability, and protection against spam/phishing.
Security & Compliance
- Manage endpoint security with SentinelOne and ensure compliance with security awareness training (KnowBe4).
- Maintain and manage compliance frameworks in Vanta, including conducting audits, collecting evidence, and performing control testing to ensure adherence to regulatory and internal standards.
- Proactively monitor for vulnerabilities and risks, implementing remediation and mitigation strategies.
IT Operations & Asset Management
- Oversee computer and hardware lifecycle management, from procurement through decommission.
- Manage IT asset inventory with Jira Assets, maintaining accurate records for compliance and operational efficiency.
- Work with vendors and service providers to scale IT infrastructure and services.
Collaboration & Leadership
- Partner with cross-functional and international teams, including counterparts in India, to drive consistent IT practices globally.
- Provide technical mentorship and support to junior team members.
- Contribute to IT roadmap planning by evaluating new tools, vendors, and services.
Documentation & Process Optimization
- Create and maintain documentation, including SOPs, runbooks, and technical guides.
- Continuously seek opportunities to streamline IT processes and improve service delivery.
WHY TEIKAMETRICS?
At Teikametrics, you’ll experience the excitement of a growth-stage company with the stability of an established market leader. You’ll also have the opportunity to work with cutting-edge AI technology that’s transforming the industry, while collaborating with top brands redefining the future of eCommerce. Join us on our mission to be the world’s leading Marketplace Optimization Platform, used by every seller and brand owner.
MORE THAN JUST A JOB
Everyone’s work preferences are different but regardless of work style, we like to take care of our people. Benefits of becoming part of Team Teika:
• Competitive cash (we don’t discount based on location)
• A robust benefits package effective on day one!
• Generous stock option packages and investment opportunities
• Unlimited Paid Vacation Policy
• Flexible work schedule - work when you’re most productive and effective!
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended.
