Brokerage Operations Associate
Cairo
Operations – Brokerage Operations /
On-site /
On-site
Why Join Telda Brokerage Ops?
Shape the future of retail investing in Egypt, not just maintain it.
Be part of a lean, high-impact team that runs the full post-trade lifecycle. Work hands-on with Egypt’s stock exchange, regulators, and custodians — with real responsibility from day one.
Own critical workflows and build scalable processes that grow with the company.
Learn fast, get exposed to capital market actions (IPOs, dividends, mergers), and operate as a generalist across the entire post-trade chain.
- ️What You'll Own As a Brokerage Operations Associate, you will be a multi-tool operator — capable of executing, improving, and owning any part of Telda’s brokerage ops flow. This includes
- Coding & Account Management
- Process rejected stock coding requests and ensure quick resubmissions with accurate documentation.
- Work closely with CX to collect and verify user documents.
- Upload and track coding cycles across internal dashboards and reconciliation systems.
- Handle manual coding entries and support edge case documentation. Market Actions & Corporate Events
- Own the operational workflows behind IPOs, capital increases, stock splits, and dividends (cash or stock).
- Coordinate with MCDR, custodians, and banks to receive, process, and upload event files.
- Allocate entitlements, handle fractional logic, and update wallets accordingly.
- Ensure timely execution and internal transparency for all market actions.
- Trade Reconciliation & Wallet Updates
- Reconcile daily trades across Telda backend, MCDR, and EGX data sources. Track booking of shares to users’ wallets post-trade, and ensure any delays are proactively managed.
- Cross-Functional Communication
- Liaise with the Customer Support team to resolve any user issues related to trading, account status, or wallet holdings.
- Respond to requests for account statements, movement reports, or wallet confirmations.
- Maintain internal documentation and trackers for auditability and handovers.
2–5+ years of experience in operations (preferably in trading, banking, fintech, or capital markets).
Strong attention to detail, ownership mindset, and comfort managing documentation-heavy flows.
Proficiency with Google Sheets/Excel; familiarity with dashboarding tools is a plus.
Ability to communicate clearly in both Arabic and English (especially when handling documents).
Comfortable working across teams and pushing for closure in fast-paced environments.
