Customer Experience Agent
Cairo
Operations – Customer Support /
Hybrid
Join Telda as a Customer Experience Agent
Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.
About Telda
At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a Customer Experience Agent, you'll play a crucial role in ensuring our users enjoy seamless, world-class support.
About the Role
- This is a full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
- Responding promptly to user inquiries.
- Investigating and resolving user issues effectively.
- Maintaining high levels of customer satisfaction.
- Collaborating with other teams to enhance the overall customer experience.
- Exceptional communication skills in English and Arabic (written and spoken).
- Strong problem-solving, analytical, and multitasking abilities.
- Experience in customer service or a related field (knowledge of the financial industry is a plus).
- Bachelor's degree (required).
- A proactive attitude and a passion for helping others.
What We're Looking For
Working Details
Support Model: Chat and social media interactions.
Shifts: Rotational shifts (24/7), with night shifts handled from home.
Hybrid Work: Two weeks in-office, two weeks remote.
What We Offer
Competitive Salary – Your hard work deserves to be rewarded.
Comprehensive Benefits – Social and medical insurance.
Convenient Transportation – Getting to work made easy.
Cutting-Edge Tools – A company-provided laptop to help you shine.
Healthy Work Environment – Work in a supportive, vibrant culture.
Why Join Telda?
At Telda, you’ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer’s issue or helping shape the future of digital finance, your contribution matters.
Take the next step in your career. Apply now and help us redefine the future of finance!
