Technical Writer

United States
Product – Product /
Full-Time /
Remote
Teleport is the market leader in Identity-Native Infrastructure Access Management. Every company must protect its critical computing infrastructure from hackers and other bad actors. The problem is that most rely on outdated access solutions that use passwords and other shared secrets which are #1 source of data breach. Teleport replaces these outdated access solutions with more secure identity, making the happy path for engineers the secure path. By replacing insecure shared secrets like passwords, keys and tokens with true identity based on biometrics and security modules, Teleport delivers phishing-proof zero trust for every engineer and service connected to a company's global infrastructure.
 
Teleport is used by leading companies including Elastic, Snowflake, Doordash and NASDAQ and recently raised $110M at a $1.1B valuation in a funding round led by Bessemer Venture Partners with participation from Insight Partners, Kleiner Perkins and S28 Capital. We are headquartered in Oakland, California, but embrace a remote-first work culture for many roles.
 
We're also proud of our numerous awards recognizing business and culture leadership including "Inc. 5000 America's Fastest Growing Private Company",  "2022 Certified Great Place to Work" and Comparably's 2022 "Best Company Culture; Best CEOs for Diversity; Best Perks & Benefits and Best Compensation" award.

The Documentation Team is part of the Product organization and maintains the content of the Teleport docs site.
At Teleport, engineers document new functionality. The Documentation Team maintains standards and processes for docs authors, and contributes high-priority changes such as new guides and information architecture improvements.
On a given day, a Technical Writer could be:
 Writing a guide to Teleport role-based access controls for Kubernetes.
 Checking GitHub issues and Google Analytics data to plan priorities.
 Editing a GitHub Actions workflow to configure linting for prose style.
 Adding instructions to a React component in the Teleport Web UI.
 Making example Terraform configurations easier to use.

In this position you will:

    • Enable Teleport users to be self-sufficient by writing intuitive tutorials, guides and references.
    • Manage the information architecture of the documentation site to streamline the discovery of relevant content.
    • Ensure that users are presented with relevant documentation, in the product or otherwise, exactly when they need it.
    • Surface issues and inconsistencies with how we present information in the product.

Apply if:

    • You have a successful track record of writing about complex technical topics in a startup environment.
    • You are opinionated about how documentation and other information should be presented to users.
    • You are excited about learning new technologies and concepts.
    • You are interested in working on open-core products.

What to expect once you apply:

    • You will join a 30-minute intro call with a recruiter where we will walk you through the compensation, interview process, and requirements.
    • You will join a 45-minute call with the hiring manager, discussing topics ranging from past work to documentation strategy.
    • You will collaborate asynchronously with our engineering, product, and documentation teams to draft an article about a technical concept.
$112,000 - $152,000 a year
The base salary range for new hires in this role is $112,200-$139,000 for a level 3 and $124,950-$152,000 for a level 4 . Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. 
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at https://goteleport.com/legal/apply/job-applicant/