Temp to Hire - Client Service Specialist
Ridgeland, MS
Enterprise Solutions /
Temporary (End Date) /
Hybrid
This position is responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools.
This is a temporary position (up to 6 months) with possibility of conversion to full-time employment based on performance and business needs.
Essential Functions
- 50% Ensures the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s). Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. May refer more complex calls to appropriate team members.
- 30% Demonstrates professionalism through written and verbal communication with both internal and external customers, using multiple communication methods. Provides general office support. May perform data entry into database within specified timeframes. Prepares and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements. Listens to concerns, analyzes information, recommends solutions, and confirms customer satisfaction.
- 15% Works as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.
- 5% Performs miscellaneous duties as assigned.
Requirements
- High school diploma and/or equivalent; 1 - 2 years’ experience working in a customer service environment.
- Demonstrated experience working in a fast-paced and deadline driven environment.
- Excellent verbal and written communication skills.
- Intermediate PC skills.
- Proficiency in all Microsoft Office products.
- Ability to triage issues and handle multiple tasks at the same time. Keyboarding equivalent 50 words or more per minute.
- Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.
- Call center experience preferred.
- Health care or insurance experience preferred.
- Certified Medical Assistant designation preferred.
- Bilingual skills preferred.
Who We Are:
Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.
Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.
Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and helth shape the future of health.
Are you Ready?
We’re on a mission to transform lives and economies by improving health.
Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.
Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.
Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.
Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.
Thank you for your interest in Telligen!
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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.
Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.
Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.
