Quality Assurance Associate

San Francisco /
Corporate /
Full Time
Tempo is a next-generation home fitness system—and the first and only strength training solution that can track your motion and use that data to give you a richer, more effective, and safer workout in live and on-demand classes. Using 3D sensors and A.I., Tempo enables expert coaches to correct your form and provide personalized feedback in real-time. 
Headquartered in San Francisco, Tempo's all-star team includes alumni from Google, YouTube, Netflix, Airbnb, Pixar, and Orangetheory, backed by $60 million in Series B funding from General Catalyst, Norwest Venture Partners, Founders Fund, Khosla Ventures, DCM, and Signal Fire.

Tempo is seeking a highly driven Quality Assurance Associate to join our growing team. You will be responsible for assessing the quality of the performance of our customer support associates that interact with potential and existing customers. You will also be responsible for assessing the overall customer satisfaction related to these interactions. If you’re highly motivated, passionate about technology, and eager to join a fast growing start-up, then we would love to meet you! 

What You'll Do:

    • Participate in the design of support monitoring formats and quality standards for chat, email, phone, and social media
    • Perform ongoing support monitoring and provide trend data to operations leadership
    • Provide actionable feedback for training and tooling improvements as needed
    • Understand, identify, and document customer interaction opportunities and share insights with internal teams to constantly improve the customer and product experience

About You:

    • BA/BS degree from a 4 year University preferred
    • 1+ years of experience in a Quality Assurance role
    • 2+ years of experience in a Customer Support role
    • Passionate about technology and fitness
    • Excellent written and verbal communication skills with the ability to comfortably interact with cross functional teams
    • Advanced experience working with Freshdesk (or similar helpdesk software), FreshChat, Slack, G Suite, Excel preferred
    • Knowledge of business operations, systems, organizational management, performance metrics (KPI) management and problem solving
    • Engages in clear, two-way communication, listens actively and cultivates diversity of thought and perspective and dissenting views
    • Natural problem solver with strong analytical and critical thinking skills
    • Located in San Francisco, CA (local candidates highly encouraged)

What We Can Offer You:

    • Competitive compensation package
    • Collaborative start-up culture with a close-knit team
    • Tremendous opportunities for growth 
    • Opportunity to make a huge impact and make meaningful contributions