Technical Support Specialist

San Francisco /
Corporate /
Full Time
Tempo is a next-generation home fitness system—and the first and only strength training solution that can track your motion and use that data to give you a richer, more effective, and safer workout in live and on-demand classes. Using 3D sensors and A.I., Tempo enables expert coaches to correct your form and provide personalized feedback in real-time. 

Headquartered in San Francisco, Tempo's all-star team includes alumni from Google, YouTube, Netflix, Airbnb, Pixar, and Orangetheory, backed by $60 million in Series B funding from General Catalyst, Norwest Venture Partners, Founders Fund, Khosla Ventures, DCM, and Signal Fire.

Tempo is seeking a highly driven Technical Support Specialist to join our growing team. You will be responsible for addressing and resolving technical complaints from our customers while also translating the information into actionable feedback for cross-functional teams. If you’re highly motivated, passionate about technology, and eager to join a fast growing start-up, then we would love to meet you!

What You'll Do:

    • Provide comprehensive and exceptional technical support to Tempo customers via chat, email, phone, and video
    • Become a Tempo product expert with the ability to answer customers’ product, service, and order related questions
    • Facilitate execution and resolution of special support projects 
    • Understand, identify and document customer technical points and share insights with internal teams to constantly improve the customer and product experience

About You:

    • BA/BS degree from a 4 year University preferred
    • 4+ years of experience in a customer support role 
    • Passionate about technology and fitness
    • Experience managing complex and varying technical issues via chat, email, phone, and video
    • Strong written and verbal communication skills with the ability to comfortably interact with cross functional teams
    • Advanced experience working with Freshdesk (or similar helpdesk software), FreshChat, Slack, G Suite, preferred
    • Knowledge of business operations, systems, organizational management, performance metrics (KPI) management and problem solving
    • Engages in clear, two-way communication, listens actively and cultivates diversity of thought and perspective and dissenting views
    • Natural problem solver with strong analytical and critical thinking skills
    • Availability to work flexible hours as needed, including occasional evenings and weekends
    • Located in San Francisco, CA (local candidates highly encouraged)

What We Can Offer You:

    • Competitive compensation package
    • Collaborative start-up culture with a close-knit team
    • Tremendous opportunities for growth 
    • Opportunity to make a huge impact and make meaningful contributions