IT Support Specialist

Bellevue, Washington
Engineering – Security and IT /
Full Time
/ Hybrid
Who We Are
Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.

Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.

Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!

We’re seeking an entry-level or junior IT Support Specialist on our Security & IT team. You’ll be working closely with IT, Security, HR, and other groups to respond to technical issues for our employees, manage access to corporate systems, assist in employee onboarding, equipment purchasing, and a number of other areas. You will also be expected to pick up new technologies and expertise on the job and make decisions in some cases without close supervision.

Temporal is a remote company; however, this is a hybrid role as you will support our local employees throughout the Greater Seattle Area, including working out of our Bellevue office (potentially up to a few times a week depending on the need).

What You’ll Do
-Triage, prioritize, and resolve incoming IT support requests with a strong focus on customer satisfaction
-Provide primary onsite IT support for local shared workspaces and live events Support and manage our standard endpoints (macOS & Windows) and SaaS environment (Google Workspace, AzureAD, Slack, Zoom, Atlassian, etc.)
-Manage employee account provisioning, hardware procurement lifecycle, and access requests for third-party software
-Create and maintain documentation around standard operational procedures, best practices, and how-tos
-Collaborate with other teams (particularly Security, HR, and Executive Assistants) on various projects & problems
-Occasional travel to company events and local onsite work

What You’ll Bring
-Bachelor's Degree (any) or equivalent work experience in IT Support
-Beginner-to-intermediate level understanding of common operating systems (macOS & Windows) and productivity tools (Google Workspace, Slack, etc.)
-Demonstrated ability to communicate and collaborate effectively with technical and non-technical individuals
-A bias to action and a history of self-education

Nice to Have
-Experience in IT Support, particularly experience managing Google Workspace, IDPs (Okta or AzureAD), macOS, device management tooling
-Experience working with executives
-Programming experience sufficient for scripting and automation

-The estimated pay range for this role is $80,000 to $95,000
-Additionally, this role is eligible to participate in Temporal’s equity plan.
Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

- Unlimited PTO, 12 Holidays & 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental / Ortho, and Vision Benefits
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
- 401K Plan

Additional Perks
- Up to 20 weeks of parental leave for birth parents and 12 weeks of leave for non-birth parents, including adoptive and foster parents
- $1,500 / Year Career Development & Learning Stipend
- $1,200 / Year Lifestyle Spending Account
- $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
- $500 / Year Professional Memberships
- $300 / Month Work From Home Meals
- $74 / Month Reimbursement for Internet
- Calm App Subscription for Mental Health & Wellness
- An "All Access" pass to a WeWork location

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

We are not working with external recruitment agencies, thanks.