Customer Success Manager
Las Vegas, Nevada
Customer Success /
Full Time /
Hybrid
TensorWave is looking for a Customer Success Manager to ensure our customers get the most out of our high-performance GPU cloud platform. Your role will be critical in bridging the gap between sales and our engineering team, ensuring that feedback is incorporated into data center, and cluster improvements, and optimization. This role will cover incoming customer negotiations, to ensure contracted deliverables are prepared appropriately, contracted items are delivered, customers concerns and tickets are answered within Service Level Agreements, and customers are happy. Ideally, this person would elevate the Tensorwave brand through world class customer service, ensuring repeat/upsell/cross-sell opportunities, and preventing customer churn.
Key Responsibilities:
Bridge the gap between sales and customer support
Ensure customers get fast time to value
Keep clients engaged and regularly using products
Build customer loyalty and reduce churn
Keep a high-level view of the entire support process
Advocate for customers and the company
Foster a customer-centric team environment
Resolve customer issues
Key Skills for Success:
- Brand promotion, maximizing cross-sell and up-sell opportunities and preventing customer churn.
- Ability to generate excitement for new or developing products by updating clients on their progress. As new products become available, facilitate demos and training. If customers decide to add new products to their plans, success managers help implement them.
- Proactive problem resolution
- Leadership skills
- Empathy
- Product knowledge in data center, hardware, infrastructure, or cloud customer support environments.
- Collaboration skills
- Time management
- Communication skills
- Customer intelligence and understanding of customer needs, trends, and experiences.
- Data analysis
- Sales experience
Preferred Requirements:
- Must reside in, or be open to relocation to Las Vegas, NV
- 5+ years in a customer facing Customer Success or Account Management role in a highly technical environment.
- 5+ years of experience building and leading high-performing Account Management or Customer Success teams with a strong track record of exceeding retention and expansion targets.
- 5+ years of quota-carrying experience in Account Management or Sales, managing Enterprise accounts with a proven track record of growth and retention.
- Strong executive presence - comfortable engaging with C-level stakeholders, especially CTOs and technical leadership, as well as, less technical users and external/internal customers.
- Proficiency in using data and analytics for decision-making and process improvement.
- Strong collaboration and influencing skills, with superior communication and presentation abilities.
- Experience recruiting and developing top talent, with a thoughtful approach to team planning and career growth.
We offer a competitive salary and benefits
Stock Options
100% paid Medical, Dental and Vision Benefits for employees
Life and Voluntary supplemental life insurance
Short-term disability insurance
Flexible Spending Account
401(k)
Flexible PTO
Paid Holidays
Parental Leave
Mental Health Benefits through Spring Health
We’re looking for resilient, adaptable people to join our team—folks who enjoy collaborating and tackling tough challenges. We’re all about offering real opportunities for growth, letting you dive into complex problems and make a meaningful impact through creative solutions. If you're a driven contributor, we encourage you to explore opportunities to make an impact at Tensorwave. Join us as we redefine the possibilities of intelligent computing.
