Retail Operations Supervisor

Parkville, MD
The Apothecarium – Dispensary /
Full-Time /
At The Apothecarium and TerrAscend, we are on a mission to shape the future of the cannabis industry by creating leading marijuana-based therapies for patients and developing premium products for legalized adult recreational use.  We are one of the largest and fastest growing multi-state, vertically integrated cannabis operators in North America.  We’re on a roll and are just getting started!  

It’s a Joint Effort
We believe that How We Work Together Matters.  Our priority is to assemble a team that believes not just in what we do but how and why we do it.  Our most successful team members know that being of service to our patients, our customers, and each other is what separates us from other organizations. Our continued success is dependent upon bringing together the brightest minds in business with best-in-class cultivation and elevated patient and customer experiences, so we continue to set the standard for the industry. 
Sound like weed be a good fit?  Here’s where you come in.  
Our next Full-Time Retail Operations Supervisor will focus on back of house store operations, including but not limited to: vault & shrink control, inventory balancing between medical and adult use licenses (in Metrc and Point-of-sale), product receiving, transferring, and preparation. Lead and participate in all Inventory counts and reconciliation. Maintain ECOM pre-order/weborders, etc. The Operations Supervisor reports to the GM and AGM(s) to drive successful order fulfillment, inventory controls, and back of house efficiencies.
To Be Blunt
You will be challenged to maintain and participate in providing detailed and accurate record keeping.
One minute you will be developing and distribute inventory reporting on a regular basis.
The next minute you will ensure the Front of House is adequately stocked and replenished.
And the next minute covering the sales floor when needed and successfully engage customers.
Regardless of the task, it’s critical you have strong situational awareness and EQ as you’ll work within a diverse team in the organization.
Where you’ll be planted
This position will be on-site at our Parkville, MD Apothecarium.

To be blunt, this role will be about:

    • Receive product against packing slip/manifest and PO and enter receiving and inventory information into the appropriate software system or systems.
    • Process shipments by printing labels, affixing labels, and properly storing product in "the vault."
    • Vault picking, packing, unpacking, and canceling of ECOM Web orders, quick pick up in store, and curbside pickup (Where applicable).
    • Work with the AGM and GM to meet all regulatory, compliance, safety requirements. Correct all violations with a sense of urgency.
    • Understanding and ability to accurately maintain seed-to-sale tracking, POS System, Metrc and ECOM platform(s).
    • Participate and lead all scheduled dispensary inventory counts.
    • Identify, report, and reconcile any inventory discrepancies with assistance from AGM and GM.
    • Accurately record, track, and maintain all inventory related data through internal management software and systems.
    • Maintain/participate in providing detailed and accurate record keeping.
    • Develop and distribute inventory reporting on a regular basis.
    • Work with AGM and GM to brainstorm ways to reduce inventory discrepancies and “shrink”.
    • Responsible for participating in accurate and efficient flow of products from storage to the point of sale, and vice versa.
    • Update other staff members on inventory processes and procedures.
    • Ability to troubleshoot and communicate IT related issues to the appropriate parties/channels.
    • Ensure the Front of House is adequately stocked and replenished in a timely fashion to support the business.
    • Ability to cover sales floor when needed and successfully engage customers when applicable.
    • This role will require opening and closing duties as a supervisor including end of night financial duties.

What we're high on...We value diverse skillsets, talents, and experiences. To be successful in this role we know you’ll need:

    • Must meet all state and company requirements
    • Leadership experience, required
    • Experience creating and following SOPs
    • Forklift experience a plus
    • HS Degree or GED required
    • Ability to learn new tasks and follow directions
    • Ability to communicate effectively
    • Reliable, punctual, and consistent
    • Cannabis knowledge or interest a plus


    • Employee Discount (all employees eligible)
    • 15 days PTO
    • Health, vision, and dental insurance (with telehealth option)
    • 401k with 4% matching (100% vested immediately)
    • Employee Assistance Program
    • Paid Parental Leave
    • Life Insurance
    • Short & Long Term Disability
    • Discounted Pet Insurance
*** Background Check Requirement ***
As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement
At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.
TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organización Participa en E-Verify.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.