Technical Writer

Remote (US Only)
Product and Design /
Contract /
Remote
Cash flow is the toughest financial statement to understand but it’s fundamental to funding your own growth. We build the most intuitive and actionable tools for companies to optimize cash flow performance. Our platform analyzes billions of dollars of B2B transactions each year, users spend 70% of their workday in Tesorio, and we save finance teams thousands of hours. As a result, they can invest more confidently and anticipate their capital needs further in advance. 

As we continue to expand our products, we are looking for a Contractor (with potential for hire) Technical Writer to create/maintain our client online help, internal documentation and overall consistent voice across our UI.  The ideal candidate should have a minimum of 5 years experience in online technical writing, fundamental understanding of AP/AR, Cash Management and AI. This contractor position will report into Product Management, but will also work closely with Engineering and Customer Success teams.  We are a diverse, distributed workforce in 8 countries across North and South America. We don’t believe that people need to sacrifice being close to their families and where they’d prefer to live in order to do their best work.Our mission is to build financial management technologies that enable the world’s most important companies to grow more quickly in a sustainable way that’s good for people, the planet, and business.

When companies have strong cash flow performance, they can shift from short-term acrobatics to long-term growth and innovation. Our solutions enable our customers to maximize their cash flows through intelligent cash forecasting (Accounts Payable AP and Accounts Receivable AR) and AR Automation focused on reducing DSO.

Responsibilities

    • Create and manage product-related documentation including customer-facing Help Center articles and release notes, as well as functional specifications and flows for use by non-technical internal teams such as customer success, sales, and marketing
    • Develop a collection of onboarding materials to help new customers become proficient and successful with Tesorio (written documentation deployed via Pendo)
    • Partner with product managers and designers to build engagement and adoption of designated features through targeted in-app messaging (Pendo) and other channels
    • Leverage engineers, designers, and product managers to build a complete understanding of the capabilities and gaps for the full product suite and underlying platform
    • Ensure consistent voice in the UI inclusive of consistency of terminology
    • Work with Product Managers to research current customer feedback and usage to provide best in class user experience

Required Skills

    • Minimum 5 years experience in Technical Writing; experience in technical writing for Cash Management solutions is a plus
    • Strong communication and collaboration skills
    • Ability to listen to differing opinions and take constructive feedback
    • Willingness to ask questions and not rest until you have total clarity
    • Experience with training/instructional writing and UX writing a plus
    • Experience in researching as it relates to user experience