Senior Product Manager

Toronto - Waterloo, Ontario / San Mateo, CA
Product – Product /
Full-time /
We believe communication belongs to everyone. We exist to democratize phone service.  TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do.   We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

TextNow is looking for an experienced, savvy and strategically minded Senior Product Manager to join our team.    
 As a Senior Product Manager, you will direct product strategy and development, ensuring we build great products, drive customer satisfaction, and grow the business. To succeed in this role, you should be a curious and creative leader who utilizes a data-driven approach.   

What You’ll Do:

    • Own a key piece of our business 
    • Understand our customer needs – meet with customers, conduct customer research, review data 
    • Drive and set roadmap and strategy – communicate your strategy clearly with stakeholders and link it to key customer issues you are solving 
    • Negotiate and drive needs to fulfill strategy and meet key objectives – be clear about what you need to get the job done and the ROI it is delivering 
    • Manage a cross-functional team to deliver on your vision and roamdmap 
    • Drive alignment across Engineering, Product, Design, Data Analytics and Marketing teams to deliver on your vision and strategy.  
    • Support and build a data-driven, learning organization that finds long term retention/engagement solutions.  Derive insights through qualitative/quantitative data and turn them into actionable business insights.   
    • Build, measure and iterate rapidly using A/B testing and other analytical tools.   
    • Oversee building of prototypes and MVP products, measuring successful delivery to our customers and being accountable for KPI’s and targets.  
    • Ensure products and releases are launched on schedule with high attention to detail and quality.  
    • Partner with marketing, data, engineering and other teams to collaboratively gain insights and feedback on the team strategy and adapt to new learnings 
More about TextNow...

Our Values:
·  People First (Make business decisions by putting people first!)
·  No Brilliant Jerks (We're cool with the brilliant part, with the jerk part? not so much)
·  Give a Damn! (We care about our work, our mission and our customers)
·  Challenge Accepted (Show up with a positive can-do attitude)

Benefits, Culture, & More:
·   Strong work life blend 
·   Flexible work arrangements (wfh, remote, or access to one of our office spaces)
·   Employee Stock Options 
·   Unlimited vacation 
·   Competitive pay and benefits
·   Parental leave
·   Benefits for both physical and mental well being (wellness credit and L&D credit)
·   We travel a few times a year for various team events, company wide off-sites, and more

Diversity and Inclusion:
At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great. 

TextNow Candidate Policy
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