Executive Assistant - Onsite 2-3 Days/Week
Waterloo, Ontario
Operations – Administrative /
Full-time /
Hybrid
We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.
Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.
TextNow is hiring an Executive Assistant to support our SVP of Product & SVP of People. Your job is to keep things running smoothly for these individuals and their teams. You'll handle a lot of different priorities, like organizing schedules, being the go-to person for the executives, setting up meetings, planning events, managing the budgets, arranging travel, and making sure meetings go smoothly one after another.
The ideal candidate is a direct communicator, can take charge when needed, and is confident in their abilities. You should be good at spotting problems early and love solving them. Your communication should be top-notch, and you should be good at paying attention to the details. If you've been an executive assistant before and can handle lots of different tasks that might change from time to time, you're the kind of person we're looking for.
We’re looking for someone who can be in our Waterloo office 2-3 days a week for direct 1:1 time with our SVP of Product and teams in the Waterloo office.
If words like loyal, trustworthy, honest, reliable, proactive, empathetic, and a team player fit who you are, let's talk!
Who You Are:
- Energized by supporting people; being an EA is your passion and calling
- Demonstrate the ability and courage to address challenging or difficult matters openly and constructivelyI.e. Confident enough to say the hard truths and have tough conversations with their boss
- Have a strong understanding of importance of discretion and confidentiality
- Physically able to be in Waterloo Office 2-3 days a week minimum.
- Embraces change and can adapt and pivot on the fly
- Strong communication skills, both written and verbal
- Exceptional attention to detail and organization skills
- Highly adaptable; doesn’t get frustrated when things pivot
- Proactive approach to problem solving, strong initiative
- Anticipates needs and loves solving problems big and small
- Poised and composed in high-pressure/stress situations and is able to maintain focus and delivers results; grace under fire
- Values constructive feedback
- Strong sense of feeling accountable and responsible for the outcomes and decisions within your purview
- Taking & tracking action items
- Following up on key items from last meetings
- Keeping the team on track and effective
- Stakeholder communication
- Producing work collateral
- Status updates & presentations
What a normal day could look like:
Daily standup with your primary executives
Running staff meetings with director/VP teams + your executive partner:
Organizing, coordinating, and managing travel and meetings that are coming up. Key project management tasks for work you are managing, related to team performance and execution:
Helping to create strategic business materials for team alignment and communication, including board materials, roadmaps, strategy documents, etc.
Identifying key gaps in team collaboration and helping implement solutions to improving team efficiency and collaboration
More about TextNow...
Our Values:
· People First (Make business decisions by putting people first!)
· No Brilliant Jerks (We're cool with the brilliant part, with the jerk part? not so much)
· Give a Damn! (We care about our work, our mission and our customers)
· Challenge Accepted (Show up with a positive can-do attitude)
Benefits, Culture, & More:
· Strong work life blend
· Flexible work arrangements (wfh, remote, or access to one of our office spaces)
· Employee Stock Options
· Unlimited vacation
· Competitive pay and benefits
· Parental leave
· Benefits for both physical and mental well being (wellness credit and L&D credit)
· We travel a few times a year for various team events, company wide off-sites, and more
Diversity and Inclusion:
At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.
TextNow Candidate Policy
By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy
