Community Manager - Boston

Boston, MA
Space Operations – Space Operations - Boston
Full-time, Club
Looking forward to the upcoming opening of our new location in Boston, The Wing is seeking an emotionally intelligent, hospitality focused Community Manager to support our Boston space. Reporting directly to the General Manager, the Community Manager will work closely with Director of Community HQ to set the tone for the space and build a strong, connected, location-based community. This person will be responsible for providing exceptional hospitality to all Wing members. They will spend most of their time on the floor, engaging with members, and working with the Community Team to ensure that administrative tasks are being handled in a timely, efficient manner. The Community Manager serves as the primary point of contact between their location and Director of Community HQ.

Responsibilities include but are not limited to:

    • Liaison between members, management, and Community Director
    • Primary in-house point of contact for all members
    • Weekly reporting of membership statistics to GM and Community Director
    • Work with GM and other managers to implement space initiatives and goals
    • Manage and oversee Community Team, including: scheduling, budget management, administrative responsibilities, and member services
    • Coach and mentor location-based community team, to ensure exceptional hospitality
    • Manage and oversee new membership, member tours, and onboarding
    • Responsible for member engagements, community events, and supporting member networking
    • Support member use of space, and ensure members are aligned with House Rules and Code of Conduct
    • Work with HQ to roll out policies, procedures, standards; execute the vision of the space while building team morale and culture
    • Drive Space team culture in collaboration with General Manager through staff meetings and outings for both part-time and full-time staff
    • Act as a manager on duty, working in the best interest of The Space and member experience

Qualifications:

    • 3 - 7 years of work experience in sales, hospitality, customer service, or business operations
    • Strong verbal and written communication skills
    • Self-starter who has the ability to work independently
    • Exceptional organizational and multitasking skills
    • Ability to connect well with people; warm and approachable
    • Reliable, inquisitive, and patient team player
    • Passion for delighting customers/people pleaser
    • Professional demeanor
    • Enjoys continuous change and improvement
    • Willingness to get your hands dirty as necessary to move fast and get things done
    • Prior leadership experience
    • Ability to be in the Space 5 days/week, flexible with schedule as it may shift or change to support the needs of The Space (including weekends)
    • Currently living in Boston and have been in the community for 2+ years
    • Hospitality experience, preferred