2025 Gaming Garage - Supervisor
Toronto, Ontario
Programs – Gaming Garage & Kids World /
Seasonal /
On-site
Looking for a summer job that’s fun, by the waterfront and gets you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!
The CNE, often affectionately referred to as The Ex, is Canada’s largest community event and one of the top ten agricultural fairs in North America. With something for everyone, our event offers a wide variety of attractions and interactive entertainment experiences including: concerts, midway rides and games, shopping, exhibits, tech and gaming hubs, food and wacky treats!
The CNE fair is a cherished tradition, attracting approximately 1.5 million visitors annually over the course of its 18-day run. Be a part of this summer tradition and help us inspire Canadians and create memories.
Responsibilities
- Facilitate staff rotation schedule, including break coverage, Program Attendant placement, and assigning Program Runners to areas of high demand
- Provide the Program Assistant with daily debriefs on staff performance, program operations, and potential improvements
- Lead daily shift meeting with updates from the Program Assistant and other Program Supervisors
- Ensure staff are engaged with guests and kept on task
- Ensure staff arrive at stations promptly and take breaks as scheduled
- Be the point of contact for any issues that may arise in the Gaming Garage including lost children, guest complaints, technology malfunctions, and customer assistance.
- Answer questions and provide info to guests regarding the exhibits, programming, attractions, facilities, and services
- Document participation and interest of guests at key areas and times throughout the 18-day fair
- Ensure that program areas are properly maintained, on schedule, and always presentable
Special Conditions
- Ability to work in environments with low lights, flashing lights, strobe lights, high noise volumes, and moving projections
- Ability to stand or remain in stationary position for extended periods of time
- Ability to work indoors for extended periods of time
- Comfortable with loud noises and crowds
- Comfortable in instructing and aiding in programs such as brick-based STEM activities, facilitating programs such as STEM activities, hands-on puzzles, line management, and other gaming related programs
- Comfortable in the troubleshooting, resetting, and monitoring of gaming related technologies such as gaming consoles, arcade machines, PCs, and other Gaming Garage related programs
- Required to dress in appropriate uniform
Required Skills
- Highly efficient and organized
- Able to co-ordinate 20+ staff members
- Reliable and enthusiastic
- Public Speaking Skills
- Problem-Solving Skills
- Friendly Disposition
- Good Judgment
- Able to work with minimal supervision
- Advanced customer service
- Leadership Skills
Required Qualifications
- Minimum Age Requirement: 16 years
- Available to work flexible hours all 18 days of the fair (August 15 – September 1, 2025), including evenings, weekends, and Labour Day
- Available to attend mandatory one day of staff orientation and one day of staff training, taking place between August 4 – August 14, 2025. Exact dates to be confirmed
- Advanced customer service, problem-solving, communication, leadership, and staff management experience required
Learned Skills
- Customer Service Skills
- Event Coordination Skills
- Problem Solving Skills
- Teamwork
- Self-motivation Skills
- Adaptability
- Communication Skills
Interested candidates should submit a resume outlining related experience and qualifications to the attention of the CNE Summer Staffing Department. Please note only candidates invited for an interview will be contacted.
At the CNE we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.
The CNE offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
