2025 Senior Supervisor – Friends of the CNE
Toronto, Ontario
Event Services & Operations – Guest Services /
- /
On-site
Canadian National Exhibition Association - Toronto, Ontario
Contract Seasonal Position: June 16th until September 05, 2025
About Us:
Looking for a summer job that is fun, by the waterfront and gives you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!
The CNE, often affectionately referred to as The EX, is one of the top ten agricultural fairs in North America. Learn what it takes to run Canada’s largest community event. Get hands on experience and a behind-the-scenes look at some of our event attractions and interactive entertainment experiences includingconcerts, midway rides and games, shopping, exhibits, tech and gaming hubs, food, and wacky treats!
The CNE is a cherished tradition attracting approximately 1.6 million visitors annually over its 18-day run. Be a part of this summer tradition and help us inspire Canadians and create memories.
Overview
Reporting to the Manager, Guest Services, you will be working within the Guest Services department and supervising approximately 125 staff forming the CNE’s volunteer program. Our volunteers'staff each of our entry gates and provide event information to guests who are entering the Fair. Volunteers are also asked to provide support to other departments during the event.
Responsibilities
- Determine staffing requirements for the 18-day volunteer program
- Prepare program collateral material required for recruiting
- Coordinate scheduling of, and conduct volunteer Interviews
- Attend Job Fairs and other community events to promote the program
- Prepare acceptance information package for volunteers
- Coordinate ordering of volunteer uniforms
- Prepare schedule, and deliver training materials for volunteers
- Prepare and maintain volunteer schedules
- Provide leadership, assistance, and coaching to volunteers
- Ensure CNE policies and procedures are followed, including those related to maintaining a safe work environment
- Coordinate volunteers thank you BBQ
- Prepare and distribute volunteer certificates
- Complete volunteer evaluations
- Other duties as assigned
Skills and Requirements
- Demonstrated leadership skills
- Responsible, proactive, friendly, organized
- Effective communication skills (verbal and written)
- Experience supervising staff (preferred)
- Proven organization and time management skills with attention to detail
- Strong interpersonal skills
- Experience handling complaints (preferred)
- Flexibility
- Tolerance to ambiguity
- Demonstrated problem-solving and decision-making skills
- Demonstrated ability to deal effectively with conflict
- Demonstrated focus on continuous improvement
- Adaptable to change
- Ability to work in a fast-paced, sometimes stressful environment
- Outstanding command of the English language, both verbal and written
- Full G driver’s license an asset
- Ability to work up to and including Labour Day Monday
- Flexibility to work, days, evenings, and/or weekends during the event, as required
Special Conditions
- Ability to navigate throughout entirety of CNE grounds
- Ability to work outdoors for extended periods and in all weather conditions (sun, heat, wind, cold, rain)
- May be required to dress in appropriate uniform
Learned Skills
- Customer Service Skills
- Transportation & Logistics Skills
- Problem Solving Skills
- Self-motivation Skills
- Accountability
- Concentration
- Patience
Interested candidates should submit a resume outlining related experience and qualifications to the attention of the CNE Summer Staffing Department. Please note only candidates invited for an interview will be contacted.
At the CNE we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected, and supported.
The CNE offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
