Customer Service Associate

Los Angeles
Operations /
Full-time /
Remote
Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration nd shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.

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Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.


Why We're Hiring

At Complex, we’re looking for a Customer Service Associate to join the team and provide support with both managing and strengthening our relationship with our users and customers. We seek to provide the highest level of customer service by creating an fluid customer experience in an effort to drive optimal satisfaction. As a Customer Service Associate, your patience, listening skills, attention to detail and overall positive presence are at the core of your character. You’re our number one ambassador and are armed with a deep knowledge of the business and are confident to answer any question that may arise. Behind the scenes, you demonstrate a knack for organization and efficiency.

Who You Are

    • Previous customer service or retail experience.
    • Ability to work independently and with a team to meet deadlines.
    • Proficiency in Microsoft Word, Excel, and Adobe Acrobat Pro.
    • Superb communication and problem-solving skills.
    • Proficient in data entry and tracking.
    • Excellent organizational skills and multitasking ability.

What You'll Do

    • Demonstrate best practices across all lines of work to ensure optimal customer satisfaction and consistency of customer experience.  
    • Maintain an awareness of all product information, internal communications, current advertising, promotions and the status of merchandise.
    • Maintain an awareness of all available resources, including customer service guidelines, tools and departmental leaders.
    • Respond and follow-up with both users / customers inquires as outlined in our SLA.
    • Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward your role both internal and external.
    • Communicate effectively and efficiently with all company associates in both written and verbal form.
    • Actively participate in recurring customer service meetings and communicate any findings to the leadership team.
    • Participate in ongoing training regarding technology upgrades and new systems.

What We Offer

    • Best in class health, dental, and vision insurance
    • Healthcare FSA 
    • Dependent Care FSA 
    • Commuter Benefits FSA 
    • Short-term/long-term disability and life insurance
    • Paid Parental leave
    • 401k with 4% match
    • Pet Insurance
    • Legal and Identity Theft Plans
    • Vacation time and sick days
$22 - $25 an hour
The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to experience and performance. The range listed is just one component of Complex's Total Rewards offerings for employees.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.