As the Client Relations Executive at LCT International, you will play a pivotal role in shaping the experience of our international delegates, ensuring every interaction is handled with warmth, precision, and the utmost professionalism. You will be the primary point of contact for delegates and their sponsoring organisations, responsible for managing the entire admissions journey and providing concierge-level delegate relationship management throughout their engagement with us.

This role requires exceptional communication, a passion for service excellence, and the ability to treat every delegate as a VIP, ensuring they feel respected, supported, and valued from enquiry to course completion.

-Deliver the end-to-end admissions process, including processing bookings, coordinating payments, and ensuring all documentation is completed accurately and on time.

-Provide tailored pre-arrival guidance to delegates and their organisations, including visa support, personalised course expectations, and optional concierge services.

-Supervise and train team members responsible for processing bookings, ensuring consistency and high standards across the department.

-Maintain accurate delegate data across internal systems, ensuring seamless communication and information flow.

-Actively manage deferred bookings, regularly following up with delegates to confirm readiness and reschedule participation dates.

-Serve as the primary contact for all admissions-related enquiries, offering prompt and professional responses that reflect our commitment to world-class service.

-Personally welcome each delegate with a thorough induction upon arrival, ensuring they feel recognised, comfortable, and fully informed about their course and environment.

-Act as a dedicated client concierge, offering proactive support throughout the programme and swiftly resolving any issues or requests with grace and discretion.

-Foster and maintain strong, respectful relationships with delegates and their sponsoring organisations, aiming not only to meet but to exceed expectations.

-Regularly gather feedback and insights to continually refine and enhance the delegate experience.

-Represent LCT’s brand and values at all times, ensuring that every delegate feels like an honoured guest and leaves as a strong advocate of our service.

-Ensure that feedback is collected from the delegates via our online platform.

-Undertake additional duties as required by the Operations Manager that align with the responsibilities and level of this role.

-Work closely with the Business Development Team to ensure all special requests are met and ensure a six star end to end service.

Exceptional communication skills – the ability to build rapport, communicate clearly across cultures, and adapt tone and style to suit executive-level audiences.

Client-first mindset – a natural ability to empathise, anticipate needs, and deliver personalised service with diplomacy and discretion.

Cultural intelligence – comfortable and respectful in working with diverse groups from across the globe.

Organisational excellence – methodical, detail-oriented, and capable of juggling multiple timelines and priorities without compromising quality.

Quick problem-solving – capable of thinking on your feet to navigate challenges and create positive outcomes in high-pressure moments.

-Every delegate feels personally recognised and cared for throughout their journey.

-Delegates and their sponsors regularly commend the professionalism and warmth of their experience.

-Bookings and administrative tasks are handled with efficiency, accuracy, and a human touch.

-Team members feel supported, informed, and motivated to deliver a consistent VIP standard.