Business Analyst

London /
Technology – Development /
/ Hybrid
Our Mission
Trainline is the leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide.  Via our highly rated website and mobile app, people can seamlessly search, book and manage their journeys all in one place. We bring together millions of routes, fares and journey times from 270+ rail and coach carriers across 45 countries.  We offer our customers the best price for their journey and smart, real time travel information on the go.  Our aim is to make rail and coach travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices.
Technology @ Trainline
Over half of our staff are technologists who are making an impact on how people travel through the use of high-quality software.

At Trainline we have a modern and scalable tech platform that is built for volume and feature growth. Our mission is to find the perfect journey for our customer, and to do it in a fast, intuitive, reliable, and economic way. In a highly dynamic industry and with the ever-changing needs of our users, we must be ready to act, test, and measure quickly, in a way that only extensive and focused use of technology can enable us to. We have the power to revolutionise our customers’ travel experience through technology innovation.

Did you know that Trainline has: 
· 20+ engineering teams
· 400+ software engineers  
· 40+ daily Production deployments
· 600 services
· 96m+ monthly visits

Introducing the Business Analyst Team:
Our BA team is embedded within our engineering teams and is a crucial part of the Technology culture at Trainline. They work closely with Product and Technical Leads to own the requirement gathering process and break the work down into valuable user stories. As a team, our Business Analysts' collaborate and support each other in order to drive better decision making in the technical teams they are embedded within.

As a Business Analyst at Trainline, you will...🚄
- Be active in our BA community, providing insights, support and coaching to other members, always striving to learn from past experience and upholding Trainline's culture of excellence.
- Take ownership of the requirements gathering process, proposing solutions + guiding their implementation through the development and commissioning phases.
- Work with Product and Tech Leads to define a sensible MVP, balancing potential risk and complexity with business value.
- Work with the technical lead to break down epics into appropriate user stories, and to ensure acceptance criteria are captured in a suitable format

We'd love to hear from you if you...🔍
- Are highly commercial and customer-focused.
- Have a great track record as a BA in an Agile environment
- Experience with complex systems and driving technical decisions
- Ability to use data to drive good decisions and highlight key concerns with stakeholders and the team
- Can demonstrate your ability to determine requirements and evolve them into actionable work for teams
- Have full confidence in Agile/Lean approaches and can define minimum viable units of delivery
- Are willing and able to facilitate Agile ceremonies and act in a scrum master capacity.

But why should you join?
You will be working in a high performing and collaborative multi-cultural team. We have over 42 nationalities across our 5 offices in London, Paris, Edinburgh, Barcelona and Milan who work closely together. 

We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment.

We've always paid special attention to flexible working as we value a strong work/life balance. The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams.

Our Culture
Coaches Over Heroes
We prioritise the focus on being one team over elevating the heroics of an individual, for us the true heroes are those who are excellent at nurturing, coaching and generous in sharing their knowledge with others.
Everything that we do takes into account the morale of every member of our team, their opportunities for growth and for participation in exciting challenges.
Mentoring and Learning
We have a mentoring community that is constantly growing, we provide people with mentors or buddies from various teams.
We hire awesome people capable of making smart decisions - empowerment is a great enabler of agility. It is within a supportive team that you will feel the strength to thrive and try new things knowing that everyone will be there for you along the way. 

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.