Commercial – Product
Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 96 million visits to our apps and websites each month. In another major milestone, last summer Trainline listed on the London Stock Exchange and is now part of the FTSE 250.
Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will change travel for the better.
To support our ambitious commercial goals, we’re expanding our world-class Product division to drive the next stage of our development. In this newly created role, you’ll be working in a hybrid channel and mission org alongside Product Owners, User Researchers, Data Scientists and Engineers to help us revolutionise the travel experience and develop a market leading product and features. The goals are ambitious and the mandate is clear – to make travel more personal.
As a Product Designer, you will champion the need to deeply understand customer needs and craft beautiful, easy to use solutions to meet them. With a strong understanding of interaction design and a love for how visual design complements that, you will support the design experience through the full product process. You’ll be in your element throwing ideas in to help us discover the next big thing, undertaking detailed UX iterations based on customer testing, or designing jaw-dropping visual interactions.
You’ll be joining our Growth team focused on pioneering a great initial experience for new customers across the UK and international markets and inspiring them to keep coming back. Due to differences across markets and languages, you’ll tackle complex user-problems particularly in Search to ensure that every experience feels local. A robust and prosperous discovery process is critical to success here, and you’ll be involved in design workshops and rapid iterative ‘discovery’ streams using various prototyping tools and usability tests validating ideas quickly and minimising engineering effort.
Data will be key to you building up a solid understanding of how new users interact with our app, and, by using a ‘build/test/learn’ mentality around product development,you’ll help develop design-led multi-variant optimisation strategies. To this end, you’ll work closely with Data Science to form smart, customer-focused features whilst partnering with User Research to draw out rich, qualitative insight. Adding in the opportunity to sync with our awesome Marketing and Brand teams to ensure that everything from our core values to our tone of voice is executed to perfection, this is an amazing opportunity to make a big difference to our product and helping those newcomer customers to Trainline have an amazing first-time experience.
We’re looking for creative big thinkers with small egos who want to build relevant and long-lasting solutions on behalf of millions of customers. As a passionate design professional, you’ll be someone who leans more to the visual design end of the spectrum, but can still hold their own at all stages of the design process. Similarly, experience in responsive web design and how best to execute flexible components across all breakpoints would be extremely useful. You’ll be used to participating in design workshops and will bring a user centred design approach to everything you do. You’ll know what ‘great’ looks like and drive towards that relentlessly.
What we offer:
- 25 days holiday +2 extra days at Christmas
- Free private medical and dental insurance for you and your family (you just pay the tax on what you choose!)
- Life assurance & income protection
- Good pension scheme
- Season Ticket loan
- Charity leave
- Enhanced maternity/paternity leave
- Free breakfast everyday and fruit galore!
- Yoga Mondays
- Salsa classes
- Board Game nights
....and many more
We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.