Senior Product Designer - Engagement

London
Commercial – Product
Full-time
Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 96 million visits to our apps and websites each month. In another major milestone, last summer Trainline listed on the London Stock Exchange and is now part of the FTSE 250.
 
Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will change travel for the better.
 

To support our ambitious commercial goals, we’re expanding our world-class Product division to drive the next stage of our development. In this newly created role, you’ll be working in a hybrid channel and mission org alongside Product Owners, User Researchers, Data Scientists and Engineers to help us revolutionise the travel experience and develop a market leading product and features. The goals are ambitious and the mandate is clear – to make travel more personal.
 
As a Senior Product Designer, you will champion the need to deeply understand customer needs and craft beautiful, easy to use solutions to meet them. With a strong understanding of interaction design and a love for how visual design complements that, you will own the design experience through the full product process. You’ll be in your element throwing ideas in to help us discover the next big thing, undertaking detailed UX iterations based on customer testing, or designing jaw-dropping visual interactions
 
Constant innovation is part of the team’s DNA – it’s all about building new ‘best in class’ features to give users a unique or personalised experience. You may have seen our new SplitSave feature launched earlier this year that finds smart combinations of multiple train tickets to ‘split’ customers’ journeys, giving huge savings without disrupting their travel plans. Similarly, this was the birth place of BusyBot, an app extension we invented that uses crowd sourcing data to provide travellers with real-time information about the train they’re on to guide them to a seat. Here, we pushed from ideation to release within a week…and that’s where you come in. 
 
You’ll lead design within our new Engagement team setting out to pioneer great customer retention and reducing churn across the UK and international markets. Designing across multiple platforms and the layers on top of them such as notifications, you’ll build up a solid understanding of how users move across different channels along their Trainline experience. It’s an amazing opportunity to make a big difference on the product early and you’ll need to balance your creative juices with an obsession for research, data/metrics and conversion.  
 
We work at speed and ship new products every fortnight – key to this is the Google design sprint methodology we employ, and you’ll play an important part in helping drive this momentum. We have a robust and prosperous discovery process and, as such, the role requires leadership of relevant design workshops and rapid iterative ‘discovery’ streams using various prototyping tools and usability tests validating ideas quickly and minimising engineering effort.
 
This is a truly career defining role for someone passionate about product design looking for an opportunity to disrupt and define a product that will change the way people travel impacting millions of people every day.
 
Experience
 
We’re looking for creative big thinkers with small egos who want to build relevant and long-lasting solutions on behalf of millions of customers. As an experienced and passionate design professional, you’ll be a visual and interaction designer in equal parts. In addition, you’ll have experience in running design workshops and bring a user centred design approach to everything you do. You’ll know what ‘great’ looks like and drive towards that relentlessly.
 
You enjoy complex design challenges, validating ideas with data and customer research, and understand that success is positively impacting customer behaviour, not just about shipping a release. You’ll bring experience designing digital products and systems, not just websites. Additionally, you will be a true self-starter who can deeply collaborate with Engineers and Product Owners. We use Sketch, Zeplin, Framer and Marvel here day-to-day, so a working knowledge of these as well as HTML, CSS and Javascript would be a bonus.
What we offer:

- 25 days holiday +2 extra days at Christmas
- Free private medical and dental insurance for you and your family (you just pay the tax on what you choose!)
- Life assurance & income protection
- Good pension scheme
- Season Ticket loan
- Charity leave
- Enhanced maternity/paternity leave
- Free breakfast everyday and fruit galore!
- Yoga Mondays
- Salsa classes
- Board Game nights
 ....and many more

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.