Crisis Shift Supervisor

Remote - United States /
Crisis Services – Crisis Supervision /
Full Time
/ Remote
Role: Crisis Shift Supervisor
Reports to: Crisis Services Manager
Location: This role will be remote within the continental US, Alaska, or Hawaii
Hours: Full-time
Salary Range: $28.00 per hour

About Trevor
The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Overview of the role
Working alongside a remote team of digital Supervisors, the Crisis Shift Supervisor is primarily responsible for supervision of LifeLine, TrevorText, and TrevorChat, our life-saving crisis services for LGBTQ youth. You are responsible for providing real-time support to our amazing counselors and ensuring that they provide the best possible life-affirming support to our text and chat users.

Please note: Because the Crisis Shift Supervisor role is mission-critical to our organization and because we employ a large number of these positions, we interview for this role even when we don’t have a currently open position. Candidates who complete the interview process will be added to our Eligibility List and we will reach out to you when a position becomes available. Our Recruiters will share more details about the process during the initial phone screen and will keep in close touch throughout the interview process.

Who you are

    • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world
    • Action-oriented. You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them 
    • Not easily shaken. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting
    • Experienced professional.  You have a demonstrated knowledge and cultural competency of the youth we serve through coursework or relevant professional experience. You have experience working in the mental or public health field and can thrive in a crisis care setting. (Letters after your name are a plus)
    • Organized and efficient. You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them
    • Flexible. Our text and chat programs are soon going 24/7, so we need life-savers who are willing and able to work late nights or very early mornings. Coffee/tea lovers are welcome!
    • Grounded.  You are someone who understands that suicide prevention work is difficult and sometimes taxing.  You know how to employ positive self-care and coping skills to keep you strong and engaged
    • Team player. You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback to volunteers and co-workers
    • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
    • Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.

What you’ll do

    • Directly supervise counselors on our crisis services as they respond to calls, texts, and chats from and provide crisis intervention counseling to LGBTQ young people nationwide
    • Offer real-time coaching, feedback, and emotional support to our amazing counselors as they support LGBTQ youth in crisis
    • Ensure adherence to policies and protocols
    • Complete administrative and quality assurance tasks, including counselor evaluations and case review
    • Communicate with law enforcement and file mandated reports on child abuse and neglect when necessary
    • Assist with special projects, administrative tasks and mandated reporting as needed
    • Support in occasional trainings or creation/updating of materials for our counselors so they can become even more prepared and have a greater impact on youth
    • Participate in department- and organization-wide meetings and initiatives
    • Other tasks, duties, or special projects as assigned

Benefits

    • Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
    • Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, and life)
    • Flexibility to work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
    • Fun virtual office environment and passionate team 
    • Online Subscription to Headspace, a digital meditation platform
    • Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day

    • The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.