UX Researcher

Austin, TX /
Design /
Full-time
The Zebra is expanding our UX Research Team and we’re seeking a mixed methods UX Researcher that can deliver tactical and strategic insights about users to stakeholders using a variety of methods. Our ideal candidate embraces the idea of scrappy, creative research, dreams about how to learn from people and communicate those findings, and believes that both qualitative and quantitative research are an important key to building something great.


WHAT YOU'LL DO:

In this role, you’ll work closely with a team of researchers and an Operations Manager, as well as a cross-functional team of product managers, engineers, and designers throughout the product development process. You’ll be responsible for designing and executing practical and impactful research, from informative to evaluative and everywhere in between. You’ll use a variety of methods in your research approach, including usability, interviews, focus groups, surveys, log analysis, or a new method you invent. You’ll share your findings with stakeholders and leaders regularly, and strive to create a smarter, more informed and more empathic culture among The Zebra’s product teams.

REQUIREMENTS / QUALIFICATIONS:

    • BA minimum in HCI, Psychology, Sociology, Information Science, Computer Science, or related fieldsPossesses a passion for building world-class mobile and web apps that focus on meeting user needs
    • 1 year industry research experience
    • Experience managing research projects with cross-functional teams
    • Experience with qualitative and/or quantitative data collection and analysis
    • Exceptional, detailed research skills, especially with mixed methods approaches
    • Possesses a passion for building world-class mobile and web apps that focus on meeting user needs
    • Comfortable in a fast-paced, ambiguous environment
    • Nimble with tools and resources, thinks quickly and has adopted a philosophy of “just good enough” research for fast-moving teams
    • Ability to ask the right questions and encourage stakeholders to ask the right questions throughout the product development process

EXPERIENCE THAT WILL IMPRESS THE HECK OUT OF US:

    • Advanced degree in HCI, Sociology, Psychology, Information Science, Computer Science, Statistics, or related field
    • Experience conducting research in insurance or financial services
    • Data analysis experience, including SQL and tools like R and Matlab
    • Exceptional presentation skills 
    • Ability to educate teams about UX research


BENEFITS + PERKS:

    • Competitive Compensation & Stock Option Offering
    • Health, Dental, Vision & Disability Coverages
    • HSA offering + employer contribution
    • Unlimited PTO + flexibility to enjoy it
    • Paid Parental Leave Program
    • Commuter Benefits (up to $100/month)
    • Wellness perk ($100/month)
    • Learning & Development Stipends
    • Onsite Full Service Barista
    • Wednesday Catered Lunch + Fully Stocked Fridges
    • Opportunity to join Employee Resource Groups (ERGs) or drive our diversity & inclusion stance by creating your own
    • Join a team that truly lives their values, and values their lives (outside of the office. Cliche, we know… but we really mean it)
ABOUT THE ZEBRA

The Zebra is the nation’s leading insurance search comparison site. With its dynamic, real-time quote comparison tool, drivers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. The Zebra compares more than 100 car insurance companies and provides licensed agent support and educational resources to ensure drivers are equipped to make the most informed decisions about their policies. It’s “insurance in black and white.”

Headquartered in Austin, Texas, The Zebra has garnered the attention and investment of some of the nation’s top venture capitalists, and the company’s success has been profiled in publications like Inc., Time, Forbes, and TechCrunch. Austin Business Journal named The Zebra a Best Place to Work in 2015, 2016, 2017, 2018 and 2020. Austin American-Statesman awarded The Zebra as a Top Workplace in 2016, 2017 and 2018. Inc. Magazine also awarded The Zebra as Best Workplaces - 2018, 2019, 2020.

The Zebra is aiming to grow our fantastic team to add to our dynamic culture and continue building on our success. Working at The Zebra means never being bored, always being challenged, and supporting one another. We’re a happy, hardworking group, and we’re eager to add “new stripes” who share those values.

The Zebra is an equal opportunity employer and “at will” company.

As part of our dedication to maintaining an inclusive and diverse workforce, The Zebra provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Zebra complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Zebra expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Zebra's employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**