Technical Team Lead, ServiceNow
Gurugram, Haryana
( Managed Services ) – MS ServiceNow /
Full Time /
Hybrid
AHEAD is currently looking for a ServiceNow Developer to work remotely for their Managed Services business. In this role, you will be responsible for the maintenance and continual buildout of the internal ServiceNow instance as well as working with a team to support external Managed Services customers.
Responsibilities
- Building, deploying and maintaining solutions for AHEAD
- Integrating with AHEAD, MS tools and eBonding with customers
- Developing solutions for customers within our internal instance as well as on customers’ instances of ServiceNow
- Collaborating with the Managed Solutions Architect to drive forward current and future AHEAD, MS initiatives
- Participating on sales calls and providing estimates for new and ongoing AHEAD, MS opportunities
- Resolving the most challenging ServiceNow technical issues for AHEAD, MS customers
- Assisting and mentoring other members of the team
- Operating within a Cloud Infrastructure to the highest standards of professionalism and availability
- Managing incidents, requests, changes, and associated communication
- Creating and maintaining supporting KB documentation
- Communicate progress, roadblocks, and recommendations to customers
Qualifications
- A degree in Information Technology, Computer Science or comparable experience
- ServiceNow Certified System Administrator (to current release)
- ServiceNow Certified Application Developer (to current release)
- ServiceNow scoped application development experience (to current release)
- Integrations experience
- ITIL certification (preferred)
- Domain separation experience (preferred)
- Strongly developed communication skills
- Experience providing top-level customer service
- A passion for cutting edge technology
- Does well in a fast-paced, changing environment
- Learns quickly and adapts well to new challenges
- Enthusiastic and motivated to learn and grow
