Linux Automation Engineer - Remote

Remote /
Data Center Infrastructure /
Full Time
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AHEAD is committed to a community of diversity, equity, and inclusion. We encourage applications from women, underrepresented minorities, persons with disabilities, sexual minority groups, and all other candidates who will contribute to the diversification and enrichment of ideas and perspectives here at AHEAD.

We are on this journey to ensure that all AHEADians feel that they can authentically show up and belong at work.

As a Linux Operations Engineer, you will specialize in Linux/UNIX administration and Configuration Management for supporting applications on Red Hat, CentOS, and Ubuntu. Your core experience should include administration, installation, configuration, troubleshooting, and performance tuning of Linux/UNIX distributions. You will also need significant hands-on experience with cloud computing and provisioning/creating VMs, Compute Cluster, Pool, VIP, and as well as extensive experience in systems configuration, troubleshooting, server support, and solid exposure using source control, Git and Mercurial preferred.

Responsibilities:

    • Provision hypervisors on servers and create clusters.
    • Configure datastores, filesystems, mount volumes.
    • Configure server, cluster and VM networking.
    • Configure and/or update VM settings.
    • Create, modify Open sources configuration management and deployment tool to automate upgrade multi-platform server (Linux and Windows Server).
    • Server/cluster deployments involving complex and/or custom requirements.
    • Testing, validation and deployment of new server hardware, firmware, hypervisor software.
    • Deploy software and firmware updates.
    • Logical decommissioning of clusters and servers.
    • Escalate and communicate as per standard operating procedures.
    • Ability to react to events decisively, effectively, and without prior thought or planning.
    • Focused and concise in verbal and written communications, written communication skills (reporting).
    • Clearly outline and/or explain solutions in email form (to team members and end-users)
    • Technical aptitude to figure things out and learn on the fly and as needed.
    • Strong interpersonal and communication skills (written and oral) required.
    • Monitoring, Ticketing, Alert Response, Troubleshooting, Performance and Analysis, Break/Fix:
    • Monitor infrastructure using client s monitoring systems.
    • Monitor ticketing queue, work tickets to resolution.
    • Create trouble tickets when not generated by automation, and work tickets to resolution.
    • Work change tickets and execute during change windows.
    • Coordinate hardware break/fix activities with local staff - DC Techs, Field IT, and/or Smart Hands where applicable.
    • Create vendor service request (SR) and collect diagnostic information as needed.
    • Troubleshoot and resolve issues escalated by other teams.
    • Escalate to client s engineering team and/or Vendor if required.
    • Identify repeat issues / trends, resolve using automation or process based solutions.
    • Perform performance analysis of overall server virtualization environment.
    • Documentation:
    • Work with client’s teams to maintain documentation and update as needed and perform monthly audits to verifying documentation is current.
    • Vendor Service Request lifecycle management:
    • Daily follow-ups for all open service requests, work with vendors to resolve service requests.
    • Provide a weekly summary of all active (opened/ongoing/closed) Service Requests for the period.
    • Participate in weekly on-call rotation:
    • Respond to critical alerts and alarms outside regular office hours for triage and resolve issues.
    • Escalate to client s engineering or other teams per client s escalation processes.

Qualifications:

    • 5+ years of extensive experience and specialized in Linux/UNIX
    • Familiar with CI/CD development, Linux, UNIX, Systems Upgrades, Patches, Daily Operations, CentOS, Ubuntu, Kickstart, Configuration Management tools (Terraform or Chef or Puppet.)
    • Programming experience with scripting (Bash or Python or Ruby, etc.), Git, Mercurial. At least one high-level language preferred.
Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

We understand that you have a life outside of work. That’s why we offer flexible paid time off, paid company holidays, and the ability for you to manage your work schedule as needed.