Sr. Data Protection Engineer
Gurugram, Haryana
( Managed Services ) – MS Infrastructure /
Full Time /
Hybrid
The Senior Data Protection Engineer is primarily responsible for the overall health and maintenance of Backup Products in our managed services customer's environments. Our Data Protection Engineers are valued members of the Managed Services Infrastructure Practice – Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.
Principal Duties and Responsibilities:
- Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities
- Assess customer environments for performance and design issues and propose resolutions
- Plan and perform maintenance activities
- Work across technical teams to troubleshoot complex infrastructure issues
- Serve as an escalation point for administration team.
- Create and maintain detailed documentation.
- Serve as a subject matter expert and escalation point for Data Protection technologies
- Work with vendors to resolve Data Protection issues.
- Communicate with customers and internal team with transparency
- Participate in on-call rotation
- Completion of training and certification as assigned to further skills and knowledge
Education and Experience
- Bachelor’s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education
- 10+ years of experience with an enterprise grade backup solution
- Experience with Rubrik and Veritas NetBackup required.
- Experience with Backup storage systems including Quantum tape libraries and Dell Data Domains preferred.
- Experience with Zerto would be helpful.
- 10+ years of experience with operational administration of IT systems
- 10+ years working with monitoring platforms; LogicMonitor a bonus
- 5+ years working with an enterprise ITSM system: Service Now is a bonus
- Familiarity with enterprise IT infrastructure concepts including network, virtualization, and storage
- Managed Services or consulting experience is required
- Cloud Platform knowledge is desired
- Strong background with customer service
- High level problem-solving and communication skills
- Strong oral and written communications skills
- Related Data Protection certifications are a bonus.
