Senior Technical Consultant - ServiceNow
Gurugram, Haryana
( Enterprise Service Management ) – ESM Delivery /
Full Time /
Hybrid
AHEAD is currently looking for an Sr ServiceNowDeveloper to work for their ESM Services business. In this role, you will be responsible for the maintenance and continual build out of the Internal ServiceNow Instance including the creation and management of integrations between key service delivery platforms. You will work collaboratively with a team of Architects and Engineers on routine tasks and special projects as well as working with a team to support external AHEAD ServiceNow Customers.
Roles and Responsibilities
- Build, deploy, and maintain integrations within core internal and Client platforms, including but not limited to, ServiceNow domain-separated instance, Elastic, and Tanium
- Utilize out-of-box Service Graph Connectors where possible and custom develop integrations where needed
- Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, and UI scripts
- Participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions
- Collaborate with ServiceNow Solution Architects to design integrations to support AHEAD initiatives
- Discuss and refine all stories and business requirements with Business, product owners, business analysts, and process owners and provide detailed technical inputs so that proposed solutions, product capabilities and constraints are well understood before requirements and demands are formally accepted
- Align with platform architects and IT Security experts to ensure integrations meets all relevant compliance and security standards
- Create detailed technical designs for integrations, outlining data mapping, protocols, and workflows, ensuring compatibility and efficiency
- Create and maintain support documentation and Knowledge Base related to platform integrations
- Performance Monitoring and Issue Resolution: Continuously monitor performance, proactively identify and troubleshoot issues, and implement solutions to ensure the reliability and availability of services
- Collaborate with service delivery, customer success, and clients to understand their needs
- Ensuring the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business
- Manage incidents, requests, and changes associated with platform integrations
Qualifications
- ServiceNow Certified System Administrator (CSA) certification
- ServiceNow Certified Application Developer (CAD) certification
- 7+ years of experience developing within ServiceNow instances
- 5+ years of hands on experience in delivering ServiceNow tools and processes, including integrations and standard platform development
- Hands on experience on ServiceNow platform with coding/scripting, configurations and advanced capabilities like Workflows, Flow Designer, App Engine etc.
- Experience designing and developing integrations between ServiceNow and third-party systems (Salesforce, Tanium NetBrain, etc.), including use of ServiceNow's Integration Hub, and/or custom APIs
- Expertise in available ServiceNow APIs and a good understanding of various API architectural styles, including REST, SOAP, GraphQL, Webhook, WebSocket, file-based integrations etc.
- Experience with web technologies such as JavaScript, Jelly, HTML, JSON, CSS, AngularJS, Jelly, Ajax, jQuery
- Experience in UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, client-side/server-side scripts
- Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
- Server-side scripts utilizing the most efficient GlideRecord methods to reduce overall processing time
- Strong understanding of Role Based Access Control and secure API practices
- Excellent communication and consulting skills
