Windows Engineer
Gurugram, Haryana
( Managed Services ) – MS Client /
Full Time /
On-site
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Our System Administrator will assist in the support and maintenance of key IT Operations Infrastructure systems to sustain the overall health of the IT organization. The Systems Administrator will also work with internal discipline leadership, process owners, and various service delivery groups. They will collaborate with diverse and technically-proficient workforce in a professional and courteous manner.
Responsibilities
- Primary escalation point for the Service Desk on all infrastructure issues
- Performs in-depth troubleshooting support of a variety of infrastructure platform issues, not limited to:
- Network – data and voice
- Server – Windows/Unix/Linux
- Backup
- Cloud
- Exchange/O365 server issues
- Performs troubleshooting with carriers and vendors regarding network hardware and circuit issues
- Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues
- Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
- Communicates frequently with RTT engineers/architects, Team Leads, customers, and hardware/software vendors during incident resolution
- Will create and maintain KB process documentation for change management planning and troubleshooting purposes
- Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
- Assist with cross training of other NOC team members as needed
- Participate in an on-call rotation, as needed.
- Manage and exceed client expectations.
- Complete annual training plan objectives and relevant certifications.
Qualifications:
- A bachelor’s degree or equivalent in Information Systems or related field, unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education.
- At least 5+ years of operational experience in multiple technologies, including any of the following:
- Window Server administration: Exchange, Active Directory, Server 2008 and 2012
- Unix/Linux Server administration
- Backup administration
- Basic knowledge of storage systems (EMC, IBM, Hitachi, etc)
- Clustering solutions: Citrix, VMware, etc
- Execute basic queries and administrative tasks for MS SQL, helpful
- Proficient use of all Microsoft Office applications
- Experience working with an ITIL based ticketing system tool – Service Now helpful
- Experience with IT monitoring tools and technologies (LogicMonitor, CA Unicenter, Solar Winds, etc)
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
We understand that you have a life outside of work. That’s why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more!
