Logic Monitor Engineer
Gurugram, Haryana
( Managed Services ) – MS ServiceNow /
Full Time /
Hybrid
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Tooling & Automation Engineer is a key role in the Managed Services team. The ideal candidate will have the knowledge and experience to work with a variety of technologies in diverse environments. This position will be focused on automating operational tasks, as well as maintaining and expanding our existing operational tool set, with a goal of driving efficiencies across the Managed Services team.
Roles and Responsibilities
- Configure and tune monitoring tools to allow Managed Services to proactively manage customer environments
- Document processes and standard operating procedures across the managed services team
- Support P1 Tooling Platform outages, as needed
- Provide NOC third-level support and troubleshooting assistance
- Automate processes and standard operating procedures across the managed services team. These processes could involve working with a variety of technology stacks
- Engage effectively with customers, vendors, and other team members
- Obtain and/or maintain technical skills required to meet the obligations of our customers
- Document operational processes / procedures to optimize support and management of systems
- Be proactive in spotting and fixing potential problems
- Provide emergency after-hours support as part of a scheduled on-call rotation
- Provide periodic after-hours support for scheduled maintenance activities
Required Skills
- BS/BA Degree in Computer Science or equivalent industry experience
- Recognized subject matter expert in professional discipline
- 3+ years administrating an enterprise environment with 24x7x365 uptime requirements
- Demonstrated experience with monitoring and event management technologies
- Scripting and automation skills with PowerShell Perl or Python
- Experience interacting with SOAP and Rest APIs
- Excellent oral and written communication skills
- Project Management Experience
Experience
- Experience with LogicMonitor
- Experience with ServiceNow
- Industry technical certifications such as MCSA, MCSE, ITIL, CCNA, NPP etc
- Experience working in a Managed Services organization
- Experience working for a SaaS provider or MSP
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
We understand that you have a life outside of work. That’s why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more!
