Account Executive
Remote in Canada
Sales & Customer Success – Sales /
Full-time /
Remote
ThoughtExchange is the world’s most trusted engagement and survey platform for leaders who drive change and alignment. We support a diverse range of clients, from top school districts across North America to Fortune 500 companies and Public Sector innovators. We’re also winners of Quartz’s Best Companies for Remote Workers and Canada’s Top Growing Companies. Join us on our journey to accelerate change for good through inclusive problem-solving!
We are looking for an Account Executive (AE) who has impeccable relationship-building skills, is a problem solver not afraid to think outside the box, and is customer-centric in everything they do. In the role, they will create leads and close sales using strong discovery and value selling skills. They are responsible for territory management and a pipeline of sales opportunities within the Civic vertical, including supporting post-sale onboarding. The ideal candidate can navigate complex procurement processes and bureaucratic structures to meet their quota. Through extensive collaboration with internal teams, they help develop territory plans, lead generation strategies and customer champions. This highly motivated and proactive individual also keeps abreast of Civic events and researches sales competition to stay current on customer trends.
What You’ll Do:
- Create, lead and close new sales opportunities to achieve assigned quota using strong discovery and value selling skills
- Build and maintain a pipeline of sales opportunities within an assigned territory; maintain accurate forecast and be able to identify where each opportunity is in the sales cycle
- Collaborate with Business Development Representative in assigned territory to develop and execute territory planning and lead generation strategy
- Manage and negotiate deals with clients and navigate procurement processes, taking ownership of the sales cycle from start to finish
- Keep abreast of Civic events within the territory and develop proposals, presentations and overall event strategy in collaboration with Marketing
- Represent ThoughtExchange at virtual and in-person public events by networking, facilitating presentations and leading discussions
- Act as a strategic and trusted advisor by building excellent relationships with senior leadership, School Board Superintendents and end-users within assigned portfolio
- Lead customer calls by maintaining a strong, confident and articulate presence
- Manage and navigate complex/bureaucratic organizational structures in order to identify decision-makers and close deals
- Collaborate closely with Business Development, Account Management, and Customer Success teams to identify & develop customer champions
- Research sales competition and keep current on topics within the industry and maintain subject matter expertise in relation to technology and buyer personas
- Proactively identify barriers and address objections in the sales process by leveraging internal best practices
- Extract table stakes, partnership goals, and measures of success during pre-sale discovery and effectively communicate this to the onboarding team through notes, internal meetings, and ongoing support for 90-day post-sale period
- Stay up to date on product knowledge, new releases, and our product roadmap
- Maintain updated CRM documentation in Salesforce throughout the sales process
- Support ThoughtExchange’s Anti-Racism and Diversity, Equity and Inclusion (ADEI) mandate by (at a minimum) being aware of our ADEI commitment and initiatives and completing all required ADEI training
What We Think Is True About You:
- 2+ years of full-cycle sales experience, preferably in the software industry (SaaS) and/or working with K12 Education or Public customers
- Experience with communicating and engaging with leaders to understand and analyze business objectives
- Possess peer leadership abilities and has experience collaborating with other teams
- Self-directed and self-motivated to reach targets and quotas
- Strong presentation and facilitation skills
- Proven success in targeted outbound prospecting and pipeline building
- Excited by the ability to travel and meet clients face-to-face (8-10 times per year)
- Foundational knowledge of Customer Relationship Management (CRM) Software (ideally Salesforce)
- Working proficiency in Microsoft Office Suite or Google Suite
The base hiring range for this role is $73,500 - $81,750 CAD ($147,000 -163,500 CAD On-Target Earnings). Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out, apply and tell us more about yourself in your application. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.
ThoughtExchange welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.
What we offer: ThoughtExchange wants to ensure our people are heard, supported, and cared for—so we invest in our employees. We're continuously asking our employees what they need to ensure we're supporting their successes in the workplace and in life. We are proud to offer our employees the following:
Benefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options and company-wide Mental Health days off scheduled through the year. Our benefits package also includes maternity & parental leave top-up programs and access to Maple, Inklebot, and Headspace which support our employees' primary care, mental health, and wellness needs.
Flexibility: We’ve been remote-first for over ten years. We’re contribution-focused, and we operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.
Ownership: In addition to competitive pay and benefits, employees receive share options when joining the company. Additional options are awarded throughout your ThoughtExchange career based on ongoing contributions to the company.
Culture: We walk the walk when it comes to our product, and we make sure no important decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to make sure people are comfortable sharing their real thoughts and feedback.
Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, taking into account all the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity.
Connection: In addition to remote hubs of employees across Canada & the US and offices in Rossland & Vancouver, we get together once a year as a company in some pretty cool locations. We also connect virtually as a company on a monthly basis and celebrate one another in our #gratitude Slack channel.
Growth: You’ll have the opportunity to join regular Anti-racism, Diversity, Equity & Inclusion (ADEI) and Learning & Development sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.
