Fulfillment Supervisor

Wilkes-Barre, PA
Fullfillment – Wilkes-Barre, PA /
Exempt /

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices. Every day, we help our 1.4M+ Members find better products, support better brands, and build a better world in the process. We are a profitable, half-billion-dollar revenue business proving that mission-focused companies can succeed. We are also a Certified B Corporation, recently became a Public Benefit Corporation, and are a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.


At Thrive Market, we have fun, we love what we do, and it shows by our expansive growth. Our Thrivers are the backbone of our success. 

With the continued growth of our Fulfillment Center in Hanover, PA, we have some exciting employment opportunities. Come experience all that we offer and Thrive along with us! 

We currently have an opening for a Fulfillment Supervisor where you will be on the front lines contributing to awesome member experiences! That same experience applies to co-workers, the community, and our vendors. 

Reporting to the Operations Manager, the Fulfillment Supervisor is responsible for leading high-service level operation. You will be expected to build positive “Thriver” relations, promote strong leadership skills as well as ensure that performance objectives are met consistently within a safe and efficient working environment.


    • Supervise day-to-day activities with responsibility for the overall safety, quality, performance, teamwork  and member experience of both Inbound and Outbound FC Operations
    • Set and clarify departmental requirements and expectations while creating an environment of teamwork, collaboration, and open communication
    • Understand safety procedures, ensure safe working practices, and document accidents/incidents in a timely manner
    • Prioritize appropriately meeting deadlines
    • Exhibit professional behavior while coping well with ambiguity and change
    • Drive results and approach obstacles proactively
    • Ensure company policies are communicated and enforced consistently
    • Source and nurture ideas rolling them into the creation of improvement plans
    • Take proactive steps to ensure that best practices are shared across all departments, shifts, and within the entire organization
    • Work closely with (HR, Facilities, Safety, and IT) to build and secure support and resources for projects and initiatives
    • Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management
    • Assist with the establishment of long-term operational strategic plans
    • Mentor, provide training and development to optimize performance, create organizational depth and individual growth
    • Recognize top performance, coach, and progressive discipline for poor performance
    • Propose and implement improvements in equipment and processing methods
    • Conduct timecard reviews daily and weekly to ensure pay accuracy
    • Perform other duties with flexibility as assigned, rotate to other shifts/departments, and work extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remain at least 30 minutes at the end of shift to complete pass downs, reports, and timecard reviews


    • Honest with highest integrity
    • Dedicated to quality and high standards
    • Supportive of values following policies and procedures
    • Positive, ambitious, energetic, hardworking with a strong work ethic
    • A team player valuing co-worker's opinions treating everyone with courtesy and respect
    • Able to communicate effectively and take direction
    • Dependable, responsible, reliable and mature
    • Exceptional listener who is well organized and has an eye for detailAble to work in a team environment, provide honest and direct feedback
    • Able to handle ambiguity, changing priorities and use good judgment in stressful situations
    • Experienced with performance metrics
    • Analytical with problem solver abilities
    • Self-motivated, structured, accurate, result driven, ready to improve and open to change
    • Proven history of illustrating a dedication to meeting requirements of internal and external customers, responding to all requests promptly, thoroughly and timely
    • Ability to multitask, handling multiple issues
    • Experienced in MS Office, other operating systems, warehousing systems and applications such as Warehouse Management Systems (High-Jump)
    • Able to work in a fulfillment center environment that may be noisy, walking and standing for long periods of time, lifting up to 50 pounds, bending and using mechanical equipment as part of production activities;
    • Flexible to work a variety of hours as the business demands, including overnight, weekends and holidays.
    • Bachelor’s degree or equivalent experience
    • 3-5 years minimum proven leadership/supervisory experience in developing teams of 20+ within in a FC/DC or manufacturing environment
    • Verbal and written communication that is clear, concise and polished
    • Proven ability to lead process improvements through the lean process or Kaizen as well as provide solutions when problem solving


    • Comprehensive health benefits (medical, dental, vision, life, and disability)
    • Competitive pay + equity
    • Opportunities for advancement. We have programs that will start you on a path and train you along the way
    • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
    • Free Thrive Market membership and discount on private label products
    • Casual atmosphere and great people to work with

    • We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

      At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

      Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer

      At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

      If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you.

      Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.

      © Thrive Market 2024 All rights reserved.


    • Compensation Description - The starting salary range for this position is between $65K-$70K.
    • Rate of pay may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors.
    • Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, and more!