Can you tell us about any previous experience you've had working in a remote position, if you have worked remotely? What worked well for you, and what challenges did you face?✱

Have you worked in the behavioral health or medical field before? If so, what were your responsibilities, and what did you take away from that experience?✱

Can you share an experience where you guided a client or provider through a complex billing process or dispute? What approach did you take to build trust and ensure they felt informed and reassured throughout the interaction?✱

What experience or understanding do you have when it comes to working with insurance (e.g., billing, verifying benefits, communicating with payers)?✱

Which programs or software tools have you used in past roles, and how comfortable are you with learning new systems?✱