Product Support - API Specialist
Jakarta
Product Development – Product Management Accommodation Homes & Hotel /
Permanent /
Hybrid
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.
That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.
Your main duties in flying with us:
- Understand partner business needs and technical environments to support the development of customized integration solutions.
- Provide strategic advice to partners on how to optimize system integrations for business growth.
- Lead the implementation and deployment of integrations between systems, including API management, data exchange, and automation.
- Ensure that end-to-end testing is completed, documented, and implemented successfully, on time and to a high quality as defined by the partner’s needs.
- Serve as the primary point of contact for partners during the integration process, ensuring clear communication and expectation management.
- Coordinate with cross-functional teams to ensure smooth and efficient integration efforts.
- Provide partners with ongoing support and troubleshooting for integration issues post-deployment.
- Develop and maintain clear documentation for integration processes, configurations, and best practices for internal teams and external partners.
- Provide training sessions or resources to partners to ensure they understand the integration tools and processes.
- Collect feedback from partners on the integration process and outcomes, suggesting improvements where applicable.
- Stay up-to-date with emerging technologies, integration tools, and industry best practices to recommend enhancements and new features.
Mandatory belongings that you must prepare:
- 3+ years of experience in integration consulting or technical project management, especially in partnership or B2B environments
- Proficiency with integration platforms, middleware, APIs, and cloud technologies (e.g., RESTful APIs, SOAP, webhooks, AWS, Azure).
- Understanding of data formats like JSON, XML, and experience with databases.
- Expertise in troubleshooting APIs, integrations, and software systems
- Strong technical skills, including proficiency with Microsoft Office and CRM systems (e.g., Jira, Salesforce)
- Strong problem-solving skills and the ability to translate complex technical concepts to non-technical stakeholders.
- Ability to work independently and manage multiple tasks simultaneously
- Service mindset and passionate to deliver personalised service to partners
- Excellent verbal and written communication skills, with the ability to build strong relationships with external partners.
- Experience in process optimization and identifying areas for operational improvement
