Product Support Engineer
Mumbai / Bengaluru
Titan – Customer Success /
Full-Time /
Hybrid
About Titan
Titan is email and collaboration re-invented for professionals and businesses to enable richer and more contextual conversations between them and their customers. Titan is available exclusively through our partners –– some of the world's leading web hosts, domain registrars and website builders. With feature-rich webmail and mobile apps, multi-account support, and easy-to-use tools for migrating existing emails and contacts, Titan lets you work smarter and more efficiently.
Titan is made by Nova, the innovative company behind the workplace collaboration platform, Flock. Flock is used by tens of thousands of companies around the world to collaborate within their organizations.
Titan recently raised $30 million in a strategic investment from Automattic, the company behind innovative products like WordPress.com and WooCommerce, at a valuation of $300 million.
What is the job like ?
- Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
- Provide Omnichannel support over chat, email, phone and social media
- Help fix any bugs that crop up in the product and contribute to the feature documentation
- Work with our development team and suggest updates and features to continuously improve the customer experience
- Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
- Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
- Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
- Flexibility of working in shifts.
Who should apply for this role ?
- B.Tech / BE Graduates
- You are extremely passionate about technology - and can't live without your smartphone!
- You are well-versed with, and highly interested in, Internet and mobile communication
- A natural inclination to being curious, someone who is Research-driven and good researching skills on the internet.
- Good to have front end coding skills (Javascript) for customizing our Help Center and an understanding APIs and webhooks
- You have excellent written skills, and can explain concepts through clear and accurate writing
- You have a way with people, and particularly good explanation skills
- You think the Team’s victory is worth more than individual heroics
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts
- Flexible working in shifts including Night shifts
Benefits and Perks
We at Titan love our jobs. And it’s no surprise – we get to work on exciting, new projects with some of the best brains in the industry, and that too in a vibrant atmosphere that is designed to be comfortable and conducive for our personal and professional growth.
And Titan goes the extra mile to make you feel at home. We offer benefits ranging from affordable catered meals and even snacks on the house. Our workspaces are welcoming and fun, complete with bean bag chairs and ping pong tables. You are free to wear what makes you comfortable and choose the hours you keep as a team. Oh, and we’ve got your family covered too, with excellent health insurance plans and other benefits. In short, everything you need to be your best self at work!
The Titan team has continued to work remotely through the pandemic but have continued to leverage many technologies to work synchronously and asynchronously as a close-knit team. We have a cohesive and robust culture of ownership and trust within our teams, which enables both high performance and our distinct social fabric. We support every team member remotely with their technology needs, plus a work-from-home allowance that covers expenses involved in setting up your workspace and internet connectivity.
We are passionate about helping teams move to the next level of communication and collaboration and believe that happy employees are crucial to achieving this goal. If you like the idea of working on cutting-edge technologies and solutions that have a truly global impact, get in touch!
