Customer Experience Agent
Mexico
Customer Service /
Full-time /
Remote
Our partner is looking for a dynamic and customer-focused individual to join their team as a Customer Experience Representative! You will be responsible for providing exceptional service to customers, leveraging your enthusiasm, product knowledge, and commitment to help customers engage with their full suite of products and services. If you're passionate about delivering a positive customer experience and have a track record of building strong customer relationships, we'd love to hear from you!
What You'll Do
- Manage inbound and outbound customer inquiries via phone, email, chat, text, etc.
- Engage with clients in a friendly and professional manner.
- Identify customers’ “true” needs, clarify information, research issues, and provide solutions or alternatives.
- Meet sales quotas by following up on leads, conducting cold calls, etc.
- Seize opportunities to upsell products when they arise.
- Maintain relationships with customers or business partners.
- Clearly convey the benefits of a product to potential and existing customers.
- Negotiate prices and terms and prepare sales agreements.
- Collaborate with management teams to stay updated on new products, services, etc.
- Record customer information within the customer service database.
- Meet personal/team qualitative and quantitative targets.
What You Need
- High school diploma or equivalency
- Fluency in English
- Highly organized and strong attention to detail
- Strong time management skills
- Strong communication skills, both written, verbal, and active listening.
- Possess a patient and empathetic attitude when interacting with customers
- Possess a “can-do” attitude when approaching all tasks.
- Ability to multitask and work in a fast-paced environment.
- Must have computer literacy.
- Ability to handle multiple phone calls, emails, and live chat.
- Be knowledgeable about products, emphasize the features, and answer questions
Salary & Benefits
- Competitive Salary
- This is a full-time (40 hours per week), long-term position.
- The position is immediately available and requires entering into an independent contractor agreement with TLNT.
- Work from home.
- Monday - Friday, 9:00am to 5:30pm - EST.
- Additional benefits.
The next step will take you to an application form that requires you to answer some questions and upload your resume in English. Please answer completely so that we can get to know you better.
