Sales Operations (E-commerce)
Mexico
Customer Service /
Full-time /
Remote
Are you passionate about delivering exceptional customer service and creating memorable experiences for clients? A company dedicated to providing premium lifestyle and wellness products that promote health, happiness, and sustainability is on the lookout for a Sales Operations who is an excellent written, oral, and analytical communicator to join their team.
As a Sales Operations, you will report to the Head of Marketplace Operations and be responsible for assisting the Concierge team to perform the primary functional areas. If you're enthusiastic about delivering top-notch service and thrive in a dynamic, customer-centric environment, we want to hear from you.
This is an incredible remote opportunity to work for a US-based company.
What You'll Do
- Customer service operations, order management, and support:
- Review and enter customer purchase orders to ensure accuracy and successful fulfillment.
- Manage orders from receipt and confirmation to successful delivery while anticipating and resolving potential issues in a timely manner.
- Respond to customer inquiries via email and phone and provide an exceptional customer experience.
- Escalate issues or questions to senior team members to determine appropriate resolution and response.
- Provide feedback to our team on ways to improve our service and offering.
- Sales operations:
- Assist with inventory and site content updates.
- Data entry and auditing documents for accuracy.
- Special projects:
- Data analysis and reporting.
- Accounting and reconciliation.
- Process documentation and training other team members.
What You Need
- 3+ years of customer service experience with an excellent track record at a world-class company.
- Google suite (i.e. Gmail, Sheets), Microsoft Office (Excel, Powerpoint)
- E-commerce or retail experience is a plus (i.e. Shopify, working in a store, running an online business, etc.)
- Empathize and anticipate customer needs and deliver exceptional customer service.
- Being passionate about e-commerce, retail brands, and products.
- Nothing gets by you - you have meticulous attention to detail.
- Exceptional analytical and communication skills.
- Leverage the latest tools and tactics to optimize and work within a fast-moving environment.
Salary & Perks
- Competitive salary.
- This is a full-time, long-term position.
- The position is immediately available and requires entering into an independent contractor agreement with TLNT.
- Work from home.
- Monday through Friday, 8am to 5pm (+/- 2 hour accepted) - PST.
- 10 days PTO + 9 days US holidays
- Additional perks
The next step will take you to an application form that requires you to answer some questions and upload your resume in English. Please answer completely so that we can get to know you better.
