Toku - Senior Manager of Customer Success

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US & Canada Work Authorization

Are you authorized to work in the United States or Canada?✱
- Yes
- No
Do you need sponsorship to work in the United States or Canada?✱
- Yes
- No

Compulsory Questions - All Roles

Have you worked in a Series A or earlier startup organization?✱
- Yes
- No
Are you willing to work on tight deadlines with limited resources?✱
- Yes
- No
Would you feel comfortable working in a fast-paced environment that often requires long hours or extra effort?✱
- Yes
- No
Are you comfortable receiving constructive feedback and iterating quickly on your work?✱
- Yes
- No
Why are you applying to Toku?✱

Compulsory Questions - Customer Success Roles

How many years of payroll experience do you have?✱
- 1-4
- 5-9
- 10+
- No payroll experience
Tell us about a process you identified as inefficient in a past role. What specific steps did you take to improve it, and how did your changes impact efficiency, customer satisfaction, or scalability?✱
Describe a time when you handled an escalated customer issue where the concern was valid, but the solution wasn’t straightforward. How did you navigate the situation, balance company policies with customer satisfaction, and ultimately resolve the issue? What was the impact of your approach?✱

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status

- Yes, Toku can contact me about future job opportunities for up to 6 months
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