Solutions Engineer
United States / Canada
Engineering – Engineering /
Full-Time /
Remote
About Toku
At Toku, we are a high-tech global compensation and employment platform, offering the unique capabilities of real-time tax calculations, unified global API for employment solutions, and seamless ability to process non-cash compensation such as stock or token grants.
As a result, Toku has become a fundamental partner for crypto companies and their law firms for token generation events (TGE) and launches. Our newest flagship product — Token Grant Administration (TGA), a token cap table management/system of record for every token for every founder, employee, investor, went from product launch in October to billions of dollars in on-platform value.
Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.
To learn more, check our website.
Toku is searching for a Solutions Engineer focused on working closely with customers to ensure a great user experience, helping to maximizing platform engagement and utilization. As a Solutions Engineer, you will build and deepen relationships with client stakeholders to ensure successful platform onboarding and continued product capability. You will ensure prompt and effective resolution to address questions, problems, and feature requests. You will use your first-hand knowledge of our customers to inform our product roadmap, working across teams to ensure our product continues to meet our customers needs.
As Toku’s Solutions Engineer, you know how to leverage your technical background to work with multiple sides of the business to deliver results for customers. You’ll spend most of your time understanding customer needs, providing solutions, and shaping feedback for product decisions.
Responsibilities
- Provide hands on technical support to deliver high-touch customer experience
- Understand and communicate customer needs, addressing unique challenges and goals
- Seek product feedback and track usage/performance, driving our product roadmap
- Be the voice of the customers by building and maintain relationships with complex stakeholders, both internally and externally
- Partner with internal teams to drive solutions and product development decisions
- Drive referrals from our customers
Requirements
- 1+ years of experience in a software development role, with early startup experience
- Technical degree
- Ability to analyze, understand, and troubleshoot complex technical issues
- Strong active listening and communication skills
- Excellent people skills to monitor and measure customer performance
- Passion for blockchain technologies and Web3
- A hustler mentality, founding a company or building side projects is a plus!
- North America Time Zone
Toku is an equal opportunity employer, and we are committed to being a diverse team that reflects a broad range of background, thought, and experience. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, status as an individual with a disability, status as protected veteran, or any other legally protected characteristics. Women, minorities, LGBTQ+, and people from underrepresented backgrounds are strongly encouraged to apply.
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