Administrative Assistant to Sales Professional
San Francisco, CA
H.R. – Office Support /
Full-Time /
On-site
At the Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.
We currently have a full-time opening in our San Francisco, CA office. Our position is for 40 hours per week at $25 per hour, plus monthly bonus opportunities. We offer a generous PTO plan, health benefits, paid holidays, and a 401(k) plan. Regular onsite attendance required.
Responsibilities
- The Assistant's responsibilities include day-to-day support of their sales team member which includes tasks such as tracking orders, entering sales leads, delivering customer service, and providing day-to-day support for client visits. The assistant also has the privilege of helping to build the Tom James business. The job responsibilities of an assistant at Tom James are:
- Prepares necessary aspects for each day’s client visits
- Preps clothing to be delivered
- Locates necessary client information (A/R balances, sales sheet)
- Updates sales materials regarding fabrics/options
- Coordinates and maintains all client orders/files
- Delivers client communication such as:
- Setting up appointments
- Communicating about orders
- Scheduling deliveries
- Sending reminders
- Communicates regularly with sales professional and other members of the store team; meets regularly with sales professional for setting goals
- Supports the sales efforts of the sales professional
- Manages daily calendar
- Organizes inventory
- Prospects new clients using internet and social media applications
- Enters referrals into CRM
- Sends introductory and promotional messages
- Creates call lists/hot lists
- Delivers exceptional customer service (during interactions such as contacting factories, working with accounting, navigating alterations and/or returns)
- Pursues efficiencies for processes and communication to make the sales process more efficient
- Picks up and delivers client items as needed
- Maintains a professional image to interface with corporate clients
Requirements and Criteria
- Confident, independent worker
- Strong communication skills (verbal and written, plus listening skills)
- Excellent organizational skills
- Outstanding time management skills
- Professional customer service skills
- Social media savviness (especially on LinkedIn & Instagram)
- Proficient using multiple forms of technology (Google Drive products, Microsoft products, etc.)
- Possesses basic accounting skills (such as balancing accounts)
- Enjoys being flexible and multitasking
- Motivated to tackle challenges
- Yearns to work in a fast-paced team environment
- Ability to bend and lift up to 20 lbs
- Valid Drivers License requires (Exception: Larger metropolitan areas)
- Two years office-related experience is preferred.
- Experience with a sales-oriented environment is a plus!
