Retail Showroom Manager
Chicago, IL (Oakbrook) /
Who We Are
Tonal has built the world’s most intelligent fitness system that is changing the way people work out at home. Tonal is a fresh approach to fitness that leverages hardware, software, video content, and artificial intelligence. Everyone who has seen or used our product, from professional athletes to fitness enthusiasts, has fallen in love.
At Tonal, we are applying our collective knowledge and creativity to reimagine fitness. We know firsthand that too many hurdles stand between each of us and our fitness goals. Drawing on decades of research and a diverse team of experts, we have created the most advanced strength training system available that makes working out more efficient, effective, and engaging.
We're passionate about building products that transform people's lives.
Tonal is looking for a Retail Showroom Manager to lead our Showroom at Oakbrook Center. In this role, you will be critical in executing our retail strategy. You’ll be leading the sales floor, and working closely with a variety of departments in an effort to provide an exceptional customer experience. This role reports to the East Coast Regional Manager. If you’re passionate about fitness, have a high bar for customer experience, and love to solve challenging problems, Tonal is the place for you.
What you will do
▪️Develop a deep knowledge and understanding of Tonal’s product and brand image.
▪️Possess an entrepreneurial spirit and continuously innovate to achieve desired results.
▪️Lead and support all activities to meet showroom business goals.
▪️Accountable for all aspects of the store (scheduling, operating budget, store maintenance, sales goals, merchandising and stocking).
▪️Lead a profitable store by enrolling the entire team to achieve your sales plan; you utilize company tools to strategically plan sales targets and labour hours; you accurately track labour hours and expenses. You are responsible for hours management and scheduling for your team.
▪️Manage your team to develop exceptional customer relationships and promote a sales culture to build productivity.
▪️Develop an immersive and personalized demo experience in partnership with the corporate retail team.
▪️Discover customers’ individual needs and meet their goals with Tonal as the solution.
▪️Facilitate customer relationships through discovery, purchase, product training and in-home installation.
▪️Utilize sales tools to follow-up with in-store leads and drive business, and move customers through the sales process.
▪️Train and hold sales associates accountable to customer lead follow up.
▪️Proactively recruit, interview, and select qualified, diverse candidates to build a talent pipeline to achieve business goals.
▪️You will execute and oversee the full hiring process from interviews, offer letters, and background checks to HR appointments and on-boarding.
▪️Establish store presence in the community by fostering positive relationships with clients and other retailers.
▪️Implement grassroots marketing initiatives to grow the brand & influence the market.
▪️Create a timeline of events for the store by setting-up in store events with partners.
▪️Stay in the know of market growth opportunities & leverage those to benefit store and brand performance.
▪️Responsible for ensuring the store meets company guidelines in operating, opening and closing procedures.
▪️Where Standard Operating Procedures do not exist, partner with the corporate retail team to develop policies and procedures.
▪️You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Who You Are
▪️2+ years sales management experience in retail, fitness, service or hospitality industries preferred
▪️Ability to deliver great customer experiences that build loyalty and deliver measurable sales results.
▪️Strong verbal communication skills.
▪️You’re invigorated by interaction with customers, whether groups or individuals.
▪️You are approachable, a good listener, and an enthusiastic brand representative.
▪️Flexible and have ability to adapt quickly and react positively to business needs and changes in strategies.
▪️Excellent written communication skills.
▪️You’re organized, and you follow through on next steps.
▪️Experience analyzing sales reports, identifying business trends, and reacting quickly to the needs of the business.
▪️Flexibility to work a standard retail schedule, including evenings, weekends and holidays.
▪️Proficiency with Apple Products, Google Suite, and Salesforce a plus
▪️Applicants are a minimum of 18 years of age
▪️Fitness industry experience
▪️Luxury or high-end product experience
Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, email@example.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.