Generalist Ops

San Francisco
Growth /
Full-time /
About the Team

We’re a small team of builders passionate about creating a world where people are brought together through learning music, celebrating work-in-progress, and sharing moments in the artistic journey. We're diverse and geographically distributed, and we care deeply about building a workforce and culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including women, people of color, and LGBTQ people.

We also want you to know that you can be a great candidate even if you don't perfectly fit the mold we describe below and you can have important skills we haven't even thought of yet. If that's you, don't hesitate to reach out and tell us about yourself.

Your Values

You thrive in an environment of high-responsibility.
You are obsessed with your personal growth and highly self-reflective.
You treat others with kindness. You’re excited when your teammates succeed.
You are insatiably curious. You can’t stop learning. You’re fascinated about underlying drivers of behavior (between teammates, users, anyone).
You’re human and you care about the human-element that technology should highlight, not obscure.

Desired Skills, Experiences, and Beliefs

• You have 3+ years experience in high-growth startups, consumer products, or social apps.
• You’re passionate about communities and how to preserve culture while scaling quickly.
• You’re passionate about community-led growth, product analytics, dashboards, and metrics.
• You have deep empathy and understanding of our community.
• You're proud of how quickly you can learn new skills. You relish in the challenge of learning job function on your own and then executing it to a high level of excellence.
• Experience growing a user base of 100,000 to 1m+
• Experience working in small product teams.
• Bonus: Experience with game economics and working with gaming companies.

What you'll be working on

• Manage brand partnerships whether it be assisting them in hosting Tonic Challenges, creating digital goods, or sponsoring live conventions.
• Work with our Production Team to manage our influencers to both build content for YouTube and also connect with their audiences on Tonic.
Create and host events for Tonic team and our extended community. Poker nights, board game nights, or happy hours, you name it!
• Design rituals for the team, curate a culture of deepening relationships between team members.
• Develop growth ideas and collaborate with design, marketing, and engineering to execute. Use A/B testing frameworks to refine.
• Conduct research on customer segmentation, pricing, and GTM.
• Explore new community initiatives, independently develop and execute on new strategies.
• Attend workshops to level up your skills and be a proud representative of Tonic in the SF tech community!
About the company

Tonic is a community for musicians to share work-in-progress and celebrate moments in their artistic journey. We make practice addicting by creating an encouraging and social space for practice, performance, and workshopping new material. Ultimately, we're architecting the end-to-end ecosystem for live music performances for the future world.

We're a venture-backed company with offices in San Francisco and team members across the world. We are backed by top-tier investors from Accel, a16z, Patron, and Sequoia, alongside individuals including Pharrell Williams, Packy McCormick, Steve Chen (cofounder Youtube), Kevin Lin (cofounder Twitch), Bob Meese (CBO Duolingo), Marc Merrill (cofounder Riot Games), Lucy Guo (cofounder Scale), Rajiv Ayyangar (CEO ProductHunt), and many more. Our mission is to enable anyone learning music to express and be the best version of themselves, everyday.