Implementation Engineer
Remote (US)
CX – Post Sales Solutions /
Full-time /
Remote
Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code.
At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems.
To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be.
ROLE OVERVIEW
Platform Builder & Configuration Specialist
The Implementation Engineer is a technical expert who brings Tonkean solutions to life by building and configuring workflows based on designs created by the Implementation Architect, with collaborative consultation from you. You will leverage deep product expertise to implement tailored solutions, connect systems, and ensure the platform performs flawlessly. This role is hands-on with the Tonkean platform and requires strong troubleshooting, creative problem-solving, and a passion for building scalable automation and custom applications.
This role is ideal for someone who loves working with platforms that can solve any business process problem, APIs, and solving real-world process challenges through highly configurable tools and features.
WHAT YOU WILL WORK ON
- Build, configure, and test solutions in Tonkean based on detailed solution designs provided by Implementation Architects.
- Provide demos to your “client”, whether they are internal to Tonkean or external to the client. Leverage APIs, webhooks, and integrations to connect systems and automate workflows end-to-end.
- Troubleshoot technical challenges, optimize configurations, and ensure performance meets expectations.
- Collaborate with the customer and Architect to iterate on builds as new insights emerge.
- Define and document implementation best practices, reusable components, and technical templates.
- Serve as the subject matter expert on the Tonkean platform, pushing the boundaries of what’s possible with the platform now and reinforcing with the Product Team what should be possible in the future.
- Support customers during UAT, Hypercare, and go-live phases, ensuring a smooth transition and high adoption.
ABOUT YOU
- 4+ years in implementation, solutions engineering, or platform configuration roles.
- Deep understanding of no-code/low-code platforms, APIs, and enterprise systems.
- Strong troubleshooting skills; comfortable solving novel technical challenges.
- Proven experience with troubleshooting technical problems where the answer isn’t obvious or Google-able
- Experience implementing SaaS solutions in complex environments.
- Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client’s custom situation.
- Familiarity with CRUD operations, webhooks, JSON, and basic scripting logic.
- Comfortable working cross-functionally with product, customer success, and design teams.
- Startup mindset with the ability to build scalable processes in a fast-paced environment.
- Confidence in demoing built solutions and communicating how and why certain configuration steps were taken.
OUR VALUES
- There Is Always A Way. At Tonkean, we believe that nothing is impossible. There is a solution to every problem - you just need to find it.
- Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better?
- Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why”, and you can learn from it, It’s never a failure. It is the operational cost of progress.
- No BS. To matter, you must - stay focused, keep it simple and always move the needle. We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important.
PERKS AND BENEFITS
- Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks
- Competitive compensation & equity package
- Tonkean provides each employee with a new MacBook Pro.
$115,000 - $135,000 a year
Competitive compensation package starting at a minimum of $115k base salary annually, with a variable compensation structure based on experience and performance.
Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply and tell us why you’d be a great fit.
Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories.
